Total complaints
1
Filed since On X
2026 data Public-data reference. official source
so that's why they were rejecting my payments. I asked if they had notified me about the change - as I had no idea this has been happening for five years ( no one ever asked me if I wanted them to apply the funds to a different account ). She said that they had put a note on a statement. I explained that they don't send me statements - I don't even get notified when there is a new one available. But since I can see anything pertaining to my account simply by logging in and looking at my activity
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows so that's why they were rejecting my payments. I asked if they had notified me about the change - as I had no idea this has been happening for five years ( no one ever asked me if I wanted them to apply the funds to a different account ). She said that they had put a note on a statement. I explained that they don't send me statements - I don't even get notified when there is a new one available. But since I can see anything pertaining to my account simply by logging in and looking at my activity's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
so that's why they were rejecting my payments. I asked if they had notified me about the change - as I had no idea this has been happening for five years ( no one ever asked me if I wanted them to apply the funds to a different account ). She said that they had put a note on a statement. I explained that they don't send me statements - I don't even get notified when there is a new one available. But since I can see anything pertaining to my account simply by logging in and looking at my activity complaint mix by product
- I called 1 100.0% – 0% relief
How so that's why they were rejecting my payments. I asked if they had notified me about the change - as I had no idea this has been happening for five years ( no one ever asked me if I wanted them to apply the funds to a different account ). She said that they had put a note on a statement. I explained that they don't send me statements - I don't even get notified when there is a new one available. But since I can see anything pertaining to my account simply by logging in and looking at my activity's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I called again to inquire. Because I didn't have the card with me | 1 |
Top States
| State | Complaints |
|---|---|
| payments | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I actively asked if she could look the account up another way | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About so that's why they were rejecting my payments. I asked if they had notified me about the change - as I had no idea this has been happening for five years ( no one ever asked me if I wanted them to apply the funds to a different account ). She said that they had put a note on a statement. I explained that they don't send me statements - I don't even get notified when there is a new one available. But since I can see anything pertaining to my account simply by logging in and looking at my activity
so that's why they were rejecting my payments. I asked if they had notified me about the change - as I had no idea this has been happening for five years ( no one ever asked me if I wanted them to apply the funds to a different account ). She said that they had put a note on a statement. I explained that they don't send me statements - I don't even get notified when there is a new one available. But since I can see anything pertaining to my account simply by logging in and looking at my activity has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, so that's why they were rejecting my payments. I asked if they had notified me about the change - as I had no idea this has been happening for five years ( no one ever asked me if I wanted them to apply the funds to a different account ). She said that they had put a note on a statement. I explained that they don't send me statements - I don't even get notified when there is a new one available. But since I can see anything pertaining to my account simply by logging in and looking at my activity reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called again to inquire. Because I didn't have the card with me", and the single most common underlying issue is "I actively asked if she could look the account up another way".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating so that's why they were rejecting my payments. I asked if they had notified me about the change - as I had no idea this has been happening for five years ( no one ever asked me if I wanted them to apply the funds to a different account ). She said that they had put a note on a statement. I explained that they don't send me statements - I don't even get notified when there is a new one available. But since I can see anything pertaining to my account simply by logging in and looking at my activity: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does so that's why they were rejecting my payments. I asked if they had notified me about the change - as I had no idea this has been happening for five years ( no one ever asked me if I wanted them to apply the funds to a different account ). She said that they had put a note on a statement. I explained that they don't send me statements - I don't even get notified when there is a new one available. But since I can see anything pertaining to my account simply by logging in and looking at my activity have?
so that's why they were rejecting my payments. I asked if they had notified me about the change - as I had no idea this has been happening for five years ( no one ever asked me if I wanted them to apply the funds to a different account ). She said that they had put a note on a statement. I explained that they don't send me statements - I don't even get notified when there is a new one available. But since I can see anything pertaining to my account simply by logging in and looking at my activity has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does so that's why they were rejecting my payments. I asked if they had notified me about the change - as I had no idea this has been happening for five years ( no one ever asked me if I wanted them to apply the funds to a different account ). She said that they had put a note on a statement. I explained that they don't send me statements - I don't even get notified when there is a new one available. But since I can see anything pertaining to my account simply by logging in and looking at my activity respond to complaints on time?
so that's why they were rejecting my payments. I asked if they had notified me about the change - as I had no idea this has been happening for five years ( no one ever asked me if I wanted them to apply the funds to a different account ). She said that they had put a note on a statement. I explained that they don't send me statements - I don't even get notified when there is a new one available. But since I can see anything pertaining to my account simply by logging in and looking at my activity has a 0% timely response rate to CFPB complaints.
What is the most common complaint about so that's why they were rejecting my payments. I asked if they had notified me about the change - as I had no idea this has been happening for five years ( no one ever asked me if I wanted them to apply the funds to a different account ). She said that they had put a note on a statement. I explained that they don't send me statements - I don't even get notified when there is a new one available. But since I can see anything pertaining to my account simply by logging in and looking at my activity?
The most common issue reported against so that's why they were rejecting my payments. I asked if they had notified me about the change - as I had no idea this has been happening for five years ( no one ever asked me if I wanted them to apply the funds to a different account ). She said that they had put a note on a statement. I explained that they don't send me statements - I don't even get notified when there is a new one available. But since I can see anything pertaining to my account simply by logging in and looking at my activity is "I actively asked if she could look the account up another way" in the "I called again to inquire. Because I didn't have the card with me" product category.
Read our methodology — how this data is sourced, computed, and verified.
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