so over the top by my bank without looking at my account where it would show Ms. XXXX 's previous payments. She persisted with XXXX XXXX XXXX and received information from correspondence that the HSBC had requested my date of birth and my gender and that she should be asked for these details! i will not repeat what her feelings over the matter were. Meanwhile I was completely without any contact from the HSBC inquiring about it - Yes! I am the account holder and left completely in the dark about these monies. I am both surprised and amazed that this inept attempt at making an investigation was made by the HSBC so called Compliance Department. Of course she did not know my date of birth. How silly is this and contrary to data protection values. I recontacted Ms. XXXX who had become stressed

What the CFPB Record Shows About so over the top by my bank without looking at my account where it would show Ms. XXXX 's previous payments. She persisted with XXXX XXXX XXXX and received information from correspondence that the HSBC had requested my date of birth and my gender and that she should be asked for these details! i will not repeat what her feelings over the matter were. Meanwhile I was completely without any contact from the HSBC inquiring about it - Yes! I am the account holder and left completely in the dark about these monies. I am both surprised and amazed that this inept attempt at making an investigation was made by the HSBC so called Compliance Department. Of course she did not know my date of birth. How silly is this and contrary to data protection values. I recontacted Ms. XXXX who had become stressed

so over the top by my bank without looking at my account where it would show Ms. XXXX 's previous payments. She persisted with XXXX XXXX XXXX and received information from correspondence that the HSBC had requested my date of birth and my gender and that she should be asked for these details! i will not repeat what her feelings over the matter were. Meanwhile I was completely without any contact from the HSBC inquiring about it - Yes! I am the account holder and left completely in the dark about these monies. I am both surprised and amazed that this inept attempt at making an investigation was made by the HSBC so called Compliance Department. Of course she did not know my date of birth. How silly is this and contrary to data protection values. I recontacted Ms. XXXX who had become stressed has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On o, and the most recent logged activity is On or abou, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, so over the top by my bank without looking at my account where it would show Ms. XXXX 's previous payments. She persisted with XXXX XXXX XXXX and received information from correspondence that the HSBC had requested my date of birth and my gender and that she should be asked for these details! i will not repeat what her feelings over the matter were. Meanwhile I was completely without any contact from the HSBC inquiring about it - Yes! I am the account holder and left completely in the dark about these monies. I am both surprised and amazed that this inept attempt at making an investigation was made by the HSBC so called Compliance Department. Of course she did not know my date of birth. How silly is this and contrary to data protection values. I recontacted Ms. XXXX who had become stressed reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mrs XXXX XXXX", and the single most common underlying issue is "used an online CHIPS transaction through XXXX XXXX XXXX to send to my account with the HSBC USDXXXX. My account ends in XXXX. This was to pay 2 months rent ( XXXX and XXXX ) for her son to reside in our tenement accommodation in XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating so over the top by my bank without looking at my account where it would show Ms. XXXX 's previous payments. She persisted with XXXX XXXX XXXX and received information from correspondence that the HSBC had requested my date of birth and my gender and that she should be asked for these details! i will not repeat what her feelings over the matter were. Meanwhile I was completely without any contact from the HSBC inquiring about it - Yes! I am the account holder and left completely in the dark about these monies. I am both surprised and amazed that this inept attempt at making an investigation was made by the HSBC so called Compliance Department. Of course she did not know my date of birth. How silly is this and contrary to data protection values. I recontacted Ms. XXXX who had become stressed: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.