Total complaints
1
Filed since ****
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows so our account could finally be current. Once this process was finalized's complaint history from CFPB public records. 1 consumers have filed complaints since ****. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since ****
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How so our account could finally be current. Once this process was finalized's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| BSI has debited our escrow account without permission to pay for insurance | 1 |
| State | Complaints |
|---|---|
| BSI sent letters to the Credit Bureaus stating their errors in order to restore our credit | 1 |
| Issue | Complaints |
|---|---|
| they added {$7.00} to our monthly payments of {$2800.00} and started withholding our payments last XXXX because it was less than the total balance due of {$2800.00} ( {$2800.00} + {$7.00} ). They only applied XXXX payment when they received XXXX payment and kept doing that until XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
so our account could finally be current. Once this process was finalized has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to ****, and the most recent logged activity is **********, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, so our account could finally be current. Once this process was finalized reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "BSI has debited our escrow account without permission to pay for insurance", and the single most common underlying issue is "they added {$7.00} to our monthly payments of {$2800.00} and started withholding our payments last XXXX because it was less than the total balance due of {$2800.00} ( {$2800.00} + {$7.00} ). They only applied XXXX payment when they received XXXX payment and kept doing that until XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating so our account could finally be current. Once this process was finalized: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
so our account could finally be current. Once this process was finalized has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
so our account could finally be current. Once this process was finalized has a 0% timely response rate to CFPB complaints.
The most common issue reported against so our account could finally be current. Once this process was finalized is "they added {$7.00} to our monthly payments of {$2800.00} and started withholding our payments last XXXX because it was less than the total balance due of {$2800.00} ( {$2800.00} + {$7.00} ). They only applied XXXX payment when they received XXXX payment and kept doing that until XXXX" in the "BSI has debited our escrow account without permission to pay for insurance" product category.
Read our methodology — how this data is sourced, computed, and verified.