Total complaints
1
Filed since To :
2026 data Public-data reference. official source
so Im like excuse me thats not legal you cant do that this is not no {$5.00} or {$500.00} dollars we talking about and I have bills and four kids now I didnt say anything or argue about my money when yall put the hold on my funds to verify the funds and to make sure the checks cleared that was fine not a problem however what you trying to tell me now Im not even finna entertain and further more if the policy of your institution is that if not accepting third part checks that is fine and thats youre institutions right to do so however if thats the policy then that is something that you advise a customer of prior by sending an email advising them that their items submitted for deposit were being rejected due to being made payable to someone other than the account holder and we have a choice and the ability to take that check/s somewhere else and cash them you dont get to tell a customer this after your institution has not only sent them the email to notify them of the items they presented for deposit had been ACCEPTED for processing and deposit to their accounts but telling them to DESTROY that item as well where they no longer have a choice of cashing the checks elsewhere even if they wanted to
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows so Im like excuse me thats not legal you cant do that this is not no {$5.00} or {$500.00} dollars we talking about and I have bills and four kids now I didnt say anything or argue about my money when yall put the hold on my funds to verify the funds and to make sure the checks cleared that was fine not a problem however what you trying to tell me now Im not even finna entertain and further more if the policy of your institution is that if not accepting third part checks that is fine and thats youre institutions right to do so however if thats the policy then that is something that you advise a customer of prior by sending an email advising them that their items submitted for deposit were being rejected due to being made payable to someone other than the account holder and we have a choice and the ability to take that check/s somewhere else and cash them you dont get to tell a customer this after your institution has not only sent them the email to notify them of the items they presented for deposit had been ACCEPTED for processing and deposit to their accounts but telling them to DESTROY that item as well where they no longer have a choice of cashing the checks elsewhere even if they wanted to's complaint history from CFPB public records. 1 consumers have filed complaints since To :. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
To :
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
so Im like excuse me thats not legal you cant do that this is not no {$5.00} or {$500.00} dollars we talking about and I have bills and four kids now I didnt say anything or argue about my money when yall put the hold on my funds to verify the funds and to make sure the checks cleared that was fine not a problem however what you trying to tell me now Im not even finna entertain and further more if the policy of your institution is that if not accepting third part checks that is fine and thats youre institutions right to do so however if thats the policy then that is something that you advise a customer of prior by sending an email advising them that their items submitted for deposit were being rejected due to being made payable to someone other than the account holder and we have a choice and the ability to take that check/s somewhere else and cash them you dont get to tell a customer this after your institution has not only sent them the email to notify them of the items they presented for deposit had been ACCEPTED for processing and deposit to their accounts but telling them to DESTROY that item as well where they no longer have a choice of cashing the checks elsewhere even if they wanted to complaint mix by product
- XXXX Deposit 1 100.0% – 0% relief
How so Im like excuse me thats not legal you cant do that this is not no {$5.00} or {$500.00} dollars we talking about and I have bills and four kids now I didnt say anything or argue about my money when yall put the hold on my funds to verify the funds and to make sure the checks cleared that was fine not a problem however what you trying to tell me now Im not even finna entertain and further more if the policy of your institution is that if not accepting third part checks that is fine and thats youre institutions right to do so however if thats the policy then that is something that you advise a customer of prior by sending an email advising them that their items submitted for deposit were being rejected due to being made payable to someone other than the account holder and we have a choice and the ability to take that check/s somewhere else and cash them you dont get to tell a customer this after your institution has not only sent them the email to notify them of the items they presented for deposit had been ACCEPTED for processing and deposit to their accounts but telling them to DESTROY that item as well where they no longer have a choice of cashing the checks elsewhere even if they wanted to's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| XXXX Deposit Date : XX/XX/XXXX Fully Available On :XX/XX/XXXX. So they would be holding my funds until the XXXX not a problem didnt think anything else of it my account was fine and had no issue accessing it | 1 |
Top States
| State | Complaints |
|---|---|
| or after you placed a hold on the funds and have held them until the checks cleared and the checks clear are determined to be valid and the funds are available in their account no that you can not do and block me from my account accessing my account and my funds and cant tell me how long its going to be. This bank has accepted my checks for deposit on the account told me to destroy the checks placed a hold on the checks until the checks were verified and cleared and were paid by and received the funds from the checks from the remitting bank and after all of this was done are not allowing me access to my account information and funds that are listed in my and are in my account as available there is no branch for me to just walk in to this is illegal and I need a resolution immediately I have four children and bills please assist me.,,CAPITAL ONE FINANCIAL CORPORATION,IL,60139,,Consent provided,Web,2018-06-11,Closed with explanation,Yes,N/A,2931998 | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| We're restricting your Capital One 360 account ( s ) until we can verify your recent account activity. Please call us at XXXX within the next 10 business days so we can confirm this info. We're available Monday-Friday XXXX XXXX.-XXXX XXXX ET and Saturday XXXX XXXX.-XXXX XXXX ET. So the next day I did call confirmed I in fact did the activity in question which was deposit the checks and opened a custodial account for my son | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About so Im like excuse me thats not legal you cant do that this is not no {$5.00} or {$500.00} dollars we talking about and I have bills and four kids now I didnt say anything or argue about my money when yall put the hold on my funds to verify the funds and to make sure the checks cleared that was fine not a problem however what you trying to tell me now Im not even finna entertain and further more if the policy of your institution is that if not accepting third part checks that is fine and thats youre institutions right to do so however if thats the policy then that is something that you advise a customer of prior by sending an email advising them that their items submitted for deposit were being rejected due to being made payable to someone other than the account holder and we have a choice and the ability to take that check/s somewhere else and cash them you dont get to tell a customer this after your institution has not only sent them the email to notify them of the items they presented for deposit had been ACCEPTED for processing and deposit to their accounts but telling them to DESTROY that item as well where they no longer have a choice of cashing the checks elsewhere even if they wanted to
so Im like excuse me thats not legal you cant do that this is not no {$5.00} or {$500.00} dollars we talking about and I have bills and four kids now I didnt say anything or argue about my money when yall put the hold on my funds to verify the funds and to make sure the checks cleared that was fine not a problem however what you trying to tell me now Im not even finna entertain and further more if the policy of your institution is that if not accepting third part checks that is fine and thats youre institutions right to do so however if thats the policy then that is something that you advise a customer of prior by sending an email advising them that their items submitted for deposit were being rejected due to being made payable to someone other than the account holder and we have a choice and the ability to take that check/s somewhere else and cash them you dont get to tell a customer this after your institution has not only sent them the email to notify them of the items they presented for deposit had been ACCEPTED for processing and deposit to their accounts but telling them to DESTROY that item as well where they no longer have a choice of cashing the checks elsewhere even if they wanted to has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to To :, and the most recent logged activity is To : MONEY, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, so Im like excuse me thats not legal you cant do that this is not no {$5.00} or {$500.00} dollars we talking about and I have bills and four kids now I didnt say anything or argue about my money when yall put the hold on my funds to verify the funds and to make sure the checks cleared that was fine not a problem however what you trying to tell me now Im not even finna entertain and further more if the policy of your institution is that if not accepting third part checks that is fine and thats youre institutions right to do so however if thats the policy then that is something that you advise a customer of prior by sending an email advising them that their items submitted for deposit were being rejected due to being made payable to someone other than the account holder and we have a choice and the ability to take that check/s somewhere else and cash them you dont get to tell a customer this after your institution has not only sent them the email to notify them of the items they presented for deposit had been ACCEPTED for processing and deposit to their accounts but telling them to DESTROY that item as well where they no longer have a choice of cashing the checks elsewhere even if they wanted to reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX Deposit Date : XX/XX/XXXX Fully Available On :XX/XX/XXXX. So they would be holding my funds until the XXXX not a problem didnt think anything else of it my account was fine and had no issue accessing it", and the single most common underlying issue is "We're restricting your Capital One 360 account ( s ) until we can verify your recent account activity. Please call us at XXXX within the next 10 business days so we can confirm this info. We're available Monday-Friday XXXX XXXX.-XXXX XXXX ET and Saturday XXXX XXXX.-XXXX XXXX ET. So the next day I did call confirmed I in fact did the activity in question which was deposit the checks and opened a custodial account for my son".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating so Im like excuse me thats not legal you cant do that this is not no {$5.00} or {$500.00} dollars we talking about and I have bills and four kids now I didnt say anything or argue about my money when yall put the hold on my funds to verify the funds and to make sure the checks cleared that was fine not a problem however what you trying to tell me now Im not even finna entertain and further more if the policy of your institution is that if not accepting third part checks that is fine and thats youre institutions right to do so however if thats the policy then that is something that you advise a customer of prior by sending an email advising them that their items submitted for deposit were being rejected due to being made payable to someone other than the account holder and we have a choice and the ability to take that check/s somewhere else and cash them you dont get to tell a customer this after your institution has not only sent them the email to notify them of the items they presented for deposit had been ACCEPTED for processing and deposit to their accounts but telling them to DESTROY that item as well where they no longer have a choice of cashing the checks elsewhere even if they wanted to: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Frequently Asked Questions
How many CFPB complaints does so Im like excuse me thats not legal you cant do that this is not no {$5.00} or {$500.00} dollars we talking about and I have bills and four kids now I didnt say anything or argue about my money when yall put the hold on my funds to verify the funds and to make sure the checks cleared that was fine not a problem however what you trying to tell me now Im not even finna entertain and further more if the policy of your institution is that if not accepting third part checks that is fine and thats youre institutions right to do so however if thats the policy then that is something that you advise a customer of prior by sending an email advising them that their items submitted for deposit were being rejected due to being made payable to someone other than the account holder and we have a choice and the ability to take that check/s somewhere else and cash them you dont get to tell a customer this after your institution has not only sent them the email to notify them of the items they presented for deposit had been ACCEPTED for processing and deposit to their accounts but telling them to DESTROY that item as well where they no longer have a choice of cashing the checks elsewhere even if they wanted to have?
so Im like excuse me thats not legal you cant do that this is not no {$5.00} or {$500.00} dollars we talking about and I have bills and four kids now I didnt say anything or argue about my money when yall put the hold on my funds to verify the funds and to make sure the checks cleared that was fine not a problem however what you trying to tell me now Im not even finna entertain and further more if the policy of your institution is that if not accepting third part checks that is fine and thats youre institutions right to do so however if thats the policy then that is something that you advise a customer of prior by sending an email advising them that their items submitted for deposit were being rejected due to being made payable to someone other than the account holder and we have a choice and the ability to take that check/s somewhere else and cash them you dont get to tell a customer this after your institution has not only sent them the email to notify them of the items they presented for deposit had been ACCEPTED for processing and deposit to their accounts but telling them to DESTROY that item as well where they no longer have a choice of cashing the checks elsewhere even if they wanted to has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does so Im like excuse me thats not legal you cant do that this is not no {$5.00} or {$500.00} dollars we talking about and I have bills and four kids now I didnt say anything or argue about my money when yall put the hold on my funds to verify the funds and to make sure the checks cleared that was fine not a problem however what you trying to tell me now Im not even finna entertain and further more if the policy of your institution is that if not accepting third part checks that is fine and thats youre institutions right to do so however if thats the policy then that is something that you advise a customer of prior by sending an email advising them that their items submitted for deposit were being rejected due to being made payable to someone other than the account holder and we have a choice and the ability to take that check/s somewhere else and cash them you dont get to tell a customer this after your institution has not only sent them the email to notify them of the items they presented for deposit had been ACCEPTED for processing and deposit to their accounts but telling them to DESTROY that item as well where they no longer have a choice of cashing the checks elsewhere even if they wanted to respond to complaints on time?
so Im like excuse me thats not legal you cant do that this is not no {$5.00} or {$500.00} dollars we talking about and I have bills and four kids now I didnt say anything or argue about my money when yall put the hold on my funds to verify the funds and to make sure the checks cleared that was fine not a problem however what you trying to tell me now Im not even finna entertain and further more if the policy of your institution is that if not accepting third part checks that is fine and thats youre institutions right to do so however if thats the policy then that is something that you advise a customer of prior by sending an email advising them that their items submitted for deposit were being rejected due to being made payable to someone other than the account holder and we have a choice and the ability to take that check/s somewhere else and cash them you dont get to tell a customer this after your institution has not only sent them the email to notify them of the items they presented for deposit had been ACCEPTED for processing and deposit to their accounts but telling them to DESTROY that item as well where they no longer have a choice of cashing the checks elsewhere even if they wanted to has a 0% timely response rate to CFPB complaints.
What is the most common complaint about so Im like excuse me thats not legal you cant do that this is not no {$5.00} or {$500.00} dollars we talking about and I have bills and four kids now I didnt say anything or argue about my money when yall put the hold on my funds to verify the funds and to make sure the checks cleared that was fine not a problem however what you trying to tell me now Im not even finna entertain and further more if the policy of your institution is that if not accepting third part checks that is fine and thats youre institutions right to do so however if thats the policy then that is something that you advise a customer of prior by sending an email advising them that their items submitted for deposit were being rejected due to being made payable to someone other than the account holder and we have a choice and the ability to take that check/s somewhere else and cash them you dont get to tell a customer this after your institution has not only sent them the email to notify them of the items they presented for deposit had been ACCEPTED for processing and deposit to their accounts but telling them to DESTROY that item as well where they no longer have a choice of cashing the checks elsewhere even if they wanted to?
The most common issue reported against so Im like excuse me thats not legal you cant do that this is not no {$5.00} or {$500.00} dollars we talking about and I have bills and four kids now I didnt say anything or argue about my money when yall put the hold on my funds to verify the funds and to make sure the checks cleared that was fine not a problem however what you trying to tell me now Im not even finna entertain and further more if the policy of your institution is that if not accepting third part checks that is fine and thats youre institutions right to do so however if thats the policy then that is something that you advise a customer of prior by sending an email advising them that their items submitted for deposit were being rejected due to being made payable to someone other than the account holder and we have a choice and the ability to take that check/s somewhere else and cash them you dont get to tell a customer this after your institution has not only sent them the email to notify them of the items they presented for deposit had been ACCEPTED for processing and deposit to their accounts but telling them to DESTROY that item as well where they no longer have a choice of cashing the checks elsewhere even if they wanted to is "We're restricting your Capital One 360 account ( s ) until we can verify your recent account activity. Please call us at XXXX within the next 10 business days so we can confirm this info. We're available Monday-Friday XXXX XXXX.-XXXX XXXX ET and Saturday XXXX XXXX.-XXXX XXXX ET. So the next day I did call confirmed I in fact did the activity in question which was deposit the checks and opened a custodial account for my son" in the "XXXX Deposit Date : XX/XX/XXXX Fully Available On :XX/XX/XXXX. So they would be holding my funds until the XXXX not a problem didnt think anything else of it my account was fine and had no issue accessing it" product category.
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