Total complaints
2
Filed since I fi
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows so I paid my normal amount due. After they received the payment's complaint history from CFPB public records. 2 consumers have filed complaints since I fi. The company has a 0% timely response rate and has provided relief in 50% of cases.
Total complaints
2
Filed since I fi
Timely response
0%
CFPB-tracked response window
Relief rate
50%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How so I paid my normal amount due. After they received the payment's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| combined on the XXXX XXXX card with {$4500.00}. My minimum payment | 1 |
| combined on the Ashley XXXX card with {$4500.00}. My minimum payment | 1 |
| State | Complaints |
|---|---|
| they put the late fee back on. I refused to pay it | 2 |
| Issue | Complaints |
|---|---|
| I contacted XXXX on XX/XX/XXXX ( by online chat ) to see what the balance was on the 12 months same as cash. I was thinking I had 4 months to come up with roughly {$700.00} to pay it off. I was told the balance was {$1000.00}. This is when they first dropped my credit limit. I have all the screenshots from the conversation. Next we come to XX/XX/XXXX payment. I was late | 1 |
| I contacted XXXX on XX/XX/XXXX ( by online chat ) to see what the balance was on the XXXX months same as cash. I was thinking I had XXXX months to come up with roughly {$700.00} to pay it off. I was told the balance was {$1000.00}. This is when they first dropped my credit limit. I have all the screenshots from the conversation. Next we come to XX/XX/XXXX payment. I was late | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
so I paid my normal amount due. After they received the payment has accumulated 2 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I fi, and the most recent logged activity is I financed, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, so I paid my normal amount due. After they received the payment reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 50% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "combined on the XXXX XXXX card with {$4500.00}. My minimum payment", and the single most common underlying issue is "I contacted XXXX on XX/XX/XXXX ( by online chat ) to see what the balance was on the 12 months same as cash. I was thinking I had 4 months to come up with roughly {$700.00} to pay it off. I was told the balance was {$1000.00}. This is when they first dropped my credit limit. I have all the screenshots from the conversation. Next we come to XX/XX/XXXX payment. I was late".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating so I paid my normal amount due. After they received the payment: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
so I paid my normal amount due. After they received the payment has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
so I paid my normal amount due. After they received the payment has a 0% timely response rate to CFPB complaints.
The most common issue reported against so I paid my normal amount due. After they received the payment is "I contacted XXXX on XX/XX/XXXX ( by online chat ) to see what the balance was on the 12 months same as cash. I was thinking I had 4 months to come up with roughly {$700.00} to pay it off. I was told the balance was {$1000.00}. This is when they first dropped my credit limit. I have all the screenshots from the conversation. Next we come to XX/XX/XXXX payment. I was late" in the "combined on the XXXX XXXX card with {$4500.00}. My minimum payment" product category.
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