Total complaints
1
Filed since As o
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows so I'm sure that it's materially complete.,,Servicer under contract with Federal Student Aid,NY,11230,,Consent provided,Web,2025-03-26,Untimely response,No,N/A,12614919's complaint history from CFPB public records. 1 consumers have filed complaints since As o. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since As o
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How so I'm sure that it's materially complete.,,Servicer under contract with Federal Student Aid,NY,11230,,Consent provided,Web,2025-03-26,Untimely response,No,N/A,12614919's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XX/XX/XXXX | 1 |
| Issue | Complaints |
|---|---|
| that same Borrower 's Defense application is still showing as Pending and not in Review. The status has not changed at all. I filed a feedback case last year to Dept. of Education Student Aid asking why the status was not updating. The response I got was that it could take up to 3 years for the Borrower 's Defense to be reviewed once it was deemed materially complete | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
so I'm sure that it's materially complete.,,Servicer under contract with Federal Student Aid,NY,11230,,Consent provided,Web,2025-03-26,Untimely response,No,N/A,12614919 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to As o, and the most recent logged activity is As of toda, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, so I'm sure that it's materially complete.,,Servicer under contract with Federal Student Aid,NY,11230,,Consent provided,Web,2025-03-26,Untimely response,No,N/A,12614919 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XX/XX/XXXX", and the single most common underlying issue is "that same Borrower 's Defense application is still showing as Pending and not in Review. The status has not changed at all. I filed a feedback case last year to Dept. of Education Student Aid asking why the status was not updating. The response I got was that it could take up to 3 years for the Borrower 's Defense to be reviewed once it was deemed materially complete".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating so I'm sure that it's materially complete.,,Servicer under contract with Federal Student Aid,NY,11230,,Consent provided,Web,2025-03-26,Untimely response,No,N/A,12614919: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
so I'm sure that it's materially complete.,,Servicer under contract with Federal Student Aid,NY,11230,,Consent provided,Web,2025-03-26,Untimely response,No,N/A,12614919 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
so I'm sure that it's materially complete.,,Servicer under contract with Federal Student Aid,NY,11230,,Consent provided,Web,2025-03-26,Untimely response,No,N/A,12614919 has a 0% timely response rate to CFPB complaints.
The most common issue reported against so I'm sure that it's materially complete.,,Servicer under contract with Federal Student Aid,NY,11230,,Consent provided,Web,2025-03-26,Untimely response,No,N/A,12614919 is "that same Borrower 's Defense application is still showing as Pending and not in Review. The status has not changed at all. I filed a feedback case last year to Dept. of Education Student Aid asking why the status was not updating. The response I got was that it could take up to 3 years for the Borrower 's Defense to be reviewed once it was deemed materially complete" in the "XX/XX/XXXX" product category.
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