So I called back and got XXXX @ XXXX pm and he said that they can't use his birth certificate or anything else because he isn't under the age of XXXX XXXX XXXX. and they only can verify my son by his phone number and that he would have to purchase a cell phone from XXXX or XXXX and then wait anywhere from a week to XXXX months for the cell phone XXXX to report his phone number to a public registry

What the CFPB Record Shows About So I called back and got XXXX @ XXXX pm and he said that they can't use his birth certificate or anything else because he isn't under the age of XXXX XXXX XXXX. and they only can verify my son by his phone number and that he would have to purchase a cell phone from XXXX or XXXX and then wait anywhere from a week to XXXX months for the cell phone XXXX to report his phone number to a public registry

So I called back and got XXXX @ XXXX pm and he said that they can't use his birth certificate or anything else because he isn't under the age of XXXX XXXX XXXX. and they only can verify my son by his phone number and that he would have to purchase a cell phone from XXXX or XXXX and then wait anywhere from a week to XXXX months for the cell phone XXXX to report his phone number to a public registry has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Fund, and the most recent logged activity is Funds that, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, So I called back and got XXXX @ XXXX pm and he said that they can't use his birth certificate or anything else because he isn't under the age of XXXX XXXX XXXX. and they only can verify my son by his phone number and that he would have to purchase a cell phone from XXXX or XXXX and then wait anywhere from a week to XXXX months for the cell phone XXXX to report his phone number to a public registry reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Chase continues to claim that verification through XXXX is not possible due to an issue with his phone carrier a situation that was never disclosed as a requirement beforehand. These funds cleared according to the system on XX/XX/2025", and the single most common underlying issue is "I was informed the funds may not be released until XX/XX/2025. Shockingly".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating So I called back and got XXXX @ XXXX pm and he said that they can't use his birth certificate or anything else because he isn't under the age of XXXX XXXX XXXX. and they only can verify my son by his phone number and that he would have to purchase a cell phone from XXXX or XXXX and then wait anywhere from a week to XXXX months for the cell phone XXXX to report his phone number to a public registry: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.