Total complaints
2
Filed since Last
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows so again's complaint history from CFPB public records. 2 consumers have filed complaints since Last. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
2
Filed since Last
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How so again's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| called Aidvantage for status | 1 |
| I must also add that I have had numerous setbacks since in school | 1 |
| State | Complaints |
|---|---|
| where did my money go? After several detailed questions asking the agent to point me to where I could see this money being reallocated to and/or documentation of where it was allocated | 1 |
| I do not understand the constant predatory harassment | 1 |
| Issue | Complaints |
|---|---|
| I was unsuccessful in obtaining the exact source of my refund. I was provided very unsettling information that had multiple holes '' and still I don't know where my overpayment went or when it will be refunded. I was told my refund was denied on XX/XX/XXXX yet I spoke to 2 other custom agents after this time and neither of them provided me that update. I asked for a copy of the decision to deny my request | 1 |
| plus my health has been failing and I have been unable to work and have been amassing growing medical debt for which I can only make minimum payments to cover | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
so again has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Last, and the most recent logged activity is XX/XX/year, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, so again reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "called Aidvantage for status", and the single most common underlying issue is "I was unsuccessful in obtaining the exact source of my refund. I was provided very unsettling information that had multiple holes '' and still I don't know where my overpayment went or when it will be refunded. I was told my refund was denied on XX/XX/XXXX yet I spoke to 2 other custom agents after this time and neither of them provided me that update. I asked for a copy of the decision to deny my request".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating so again: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
so again has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
so again has a 0% timely response rate to CFPB complaints.
The most common issue reported against so again is "I was unsuccessful in obtaining the exact source of my refund. I was provided very unsettling information that had multiple holes '' and still I don't know where my overpayment went or when it will be refunded. I was told my refund was denied on XX/XX/XXXX yet I spoke to 2 other custom agents after this time and neither of them provided me that update. I asked for a copy of the decision to deny my request" in the "called Aidvantage for status" product category.
Read our methodology — how this data is sourced, computed, and verified.