sir. XXXX remembers this so vividly because he was flabbergasted because it literally is their job to make sure our money is safe. They told XXXX he could apply for a loan modification. They sent XXXX loan modification paperwork and he filled it out and sent it back. He waited a month and when calling to see what was happening they claimed they hadnt receive it. They sent him the paperwork again and sent it back

What the CFPB Record Shows About sir. XXXX remembers this so vividly because he was flabbergasted because it literally is their job to make sure our money is safe. They told XXXX he could apply for a loan modification. They sent XXXX loan modification paperwork and he filled it out and sent it back. He waited a month and when calling to see what was happening they claimed they hadnt receive it. They sent him the paperwork again and sent it back

sir. XXXX remembers this so vividly because he was flabbergasted because it literally is their job to make sure our money is safe. They told XXXX he could apply for a loan modification. They sent XXXX loan modification paperwork and he filled it out and sent it back. He waited a month and when calling to see what was happening they claimed they hadnt receive it. They sent him the paperwork again and sent it back has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The fixed , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, sir. XXXX remembers this so vividly because he was flabbergasted because it literally is their job to make sure our money is safe. They told XXXX he could apply for a loan modification. They sent XXXX loan modification paperwork and he filled it out and sent it back. He waited a month and when calling to see what was happening they claimed they hadnt receive it. They sent him the paperwork again and sent it back reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "that was just the amount the computer said we needed to pay. We refused to pay the entire amount only paying the original fixed amount we were contracted to pay. The taxes and insurance hadnt gone up so there was ZERO reason for the increase. Finally", and the single most common underlying issue is "SPS stated that they never received the escrow from XXXX XXXX XXXX. We had no dealings with the transfer of the loan at all and now it was XXXX job to figure out what happened to out our escrow. He called XXXX XXXX XXXX and they provided a letter to both SPS and us showing the transfer of funds. The account was now showing arrears of over a month because of the payment discrepancy adding up. Even after proving the escrow was transferred they still billed the same inflated amount the following month. When trying to call in our payment".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating sir. XXXX remembers this so vividly because he was flabbergasted because it literally is their job to make sure our money is safe. They told XXXX he could apply for a loan modification. They sent XXXX loan modification paperwork and he filled it out and sent it back. He waited a month and when calling to see what was happening they claimed they hadnt receive it. They sent him the paperwork again and sent it back: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.