2026 data Public-data reference. official source

Sincerely

20 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

20 consumer complaints filed with the CFPB

This profile shows Sincerely's complaint history from CFPB public records. 20 consumers have filed complaints since Fail. The company has a 0% timely response rate and has provided relief in 0% of cases.

20
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
13
States Active
Fail
Since

Total complaints

20

Filed since Fail

Timely response

0%

CFPB-tracked response window

Relief rate

0%

Closed with monetary or non-monetary relief

Timely response rate 0.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median

Share closed with monetary or non-monetary relief.

Sincerely complaint mix by product

Total complaints: 20

Sincerely complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 20 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). seeking {$5000.00}: 7 complaints (38.9%), resolution 0.0% seeking {$5000.00} 38.9% seeking {$5000.00}: 4 complaints (22.2%), resolution 0.0% seeking {$5000.00} 22.2% seeking {$5000.00}: 3 complaints (16.7%), resolution 0.0% seeking {$5000.00} 16.7% seeking {$5000.00}: 1 complaints (5.6%), resolution 0.0% seeking {$5000.00}: 1 complaints (5.6%), resolution 0.0% seeking {$5000.00}: 1 complaints (5.6%), resolution 0.0% seeking {$5000.00}: 1 complaints (5.6%), resolution 0.0%
  • seeking {$5000.00} 7 38.9% 0% relief
  • seeking {$5000.00} 4 22.2% 0% relief
  • seeking {$5000.00} 3 16.7% 0% relief
  • seeking {$5000.00} 1 5.6% 0% relief
  • seeking {$5000.00} 1 5.6% 0% relief
  • seeking {$5000.00} 1 5.6% 0% relief
  • seeking {$5000.00} 1 5.6% 0% relief

How Sincerely's 20 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
seeking {$5000.00} per violation for : XXXX. ) Defamation XXXX. ) Negligent Enablement of Identity Fraud XXXX. ) Violations of the Fair Credit Reporting Act XXXX. ) Financial Injury My contact information is as follows : XXXX XXXX XXXX XXXX XXXX XXXX 7
seeking {$5000.00} per violation for : 1. ) Defamation 2. ) Negligent Enablement of Identity Fraud 3. ) Violations of the Fair Credit Reporting Act 4. ) Financial Injury My contact information is as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4
seeking {$5000.00} per violation for : XXXX. ) Defamation XXXX. ) Negligent Enablement of Identity Fraud XXXX. ) Violations of the Fair Credit Reporting Act XXXX. ) Financial Injury My contact information is as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3
seeking {$5000.00} per violation for : XXXX. ) Defamation XXXX. ) Negligent Enablement of Identity Fraud XXXX. ) Violations of the Fair Credit Reporting Act XXXX. ) Financial Injury My contact information is as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 1
seeking {$5000.00} per violation for : XXXX. ) Defamation XXXX. ) Negligent Enablement of Identity Fraud XXXX. ) Violations of the Fair Credit Reporting Act XXXX. ) Financial Injury My contact information is as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 1
seeking {$5000.00} per violation for : 1. ) Defamation 2. ) Negligent Enablement of Identity Fraud 3. ) Violations of the Fair Credit Reporting Act XXXX. ) Financial Injury My contact information is as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX 1
seeking {$5000.00} per violation for : 1. ) Defamation XXXX. ) Negligent Enablement of XXXX XXXX XXXX. ) Violations of the Fair Credit Reporting Act XXXX. ) Financial Injury My contact information is as follows : XXXX XXXX XXXX XXXX XXXX XXXX 1
which is all what is required to initiate the application and lock in the rate. I took couple of weeks to upload my bank and income statements and as per FTC site 1
seeking {$5000.00} per violation for : 1. ) Defamation 2. ) Negligent Enablement of XXXXdentity Fraud 3. ) Violations of the Fair Credit Reporting Act 4. ) Financial Injury My contact information is as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 1

Top States

State Complaints
XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 5
XXXX XXXX,,EQUIFAX 4
XXXX XXXX XXXX,,EQUIFAX 1
XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,AL,357XX,,Consent provided,Web,2023-02-03,Closed with non-monetary relief,Yes,N/A,6527883 1
XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,CO,80126,,Consent provided,Web,2023-02-07,Closed with non-monetary relief,Yes,N/A,6540816 1
XXXX XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,CA,95828,,Consent provided,Web,2023-01-24,Closed with explanation,Yes,N/A,6481833 1
XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,MS,386XX,,Consent provided,Web,2023-02-03,Closed with explanation,Yes,N/A,6529166 1
XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,OH,45231,,Consent provided,Web,2023-01-24,Closed with non-monetary relief,Yes,N/A,6481128 1
XXXX XXXX,Company believes complaint caused principally by actions of third party outside the control or direction of the company,SEMPER HOME LOANS 1
XXXX XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NY,117XX,,Consent provided,Web,2023-02-03,Closed with explanation,Yes,N/A,6528993 1
XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NC,283XX,,Consent provided,Web,2023-02-13,Closed with explanation,Yes,N/A,6565976 1
XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,770XX,,Consent provided,Web,2023-02-03,Closed with explanation,Yes,N/A,6528316 1

Top Issues

Issue Complaints
I may be detailing any potential issues with your company via an online public press release 18
I XXXX be detailing any potential issues with your company via an online public press release 1
on XX/XX/2021 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Sincerely

Sincerely has accumulated 20 consumer complaints in the CFPB public database, with filings active across 13 U.S. states. Of those submissions, 20 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Fail, and the most recent logged activity is XXXX XXXX , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Sincerely reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "seeking {$5000.00} per violation for : XXXX. ) Defamation XXXX. ) Negligent Enablement of Identity Fraud XXXX. ) Violations of the Fair Credit Reporting Act XXXX. ) Financial Injury My contact information is as follows : XXXX XXXX XXXX XXXX XXXX XXXX", and the single most common underlying issue is "I may be detailing any potential issues with your company via an online public press release".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Sincerely: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Sincerely have?

Sincerely has received 20 consumer complaints filed with the Consumer Financial Protection Bureau.

Does Sincerely respond to complaints on time?

Sincerely has a 0% timely response rate to CFPB complaints.

What is the most common complaint about Sincerely?

The most common issue reported against Sincerely is "I may be detailing any potential issues with your company via an online public press release" in the "seeking {$5000.00} per violation for : XXXX. ) Defamation XXXX. ) Negligent Enablement of Identity Fraud XXXX. ) Violations of the Fair Credit Reporting Act XXXX. ) Financial Injury My contact information is as follows : XXXX XXXX XXXX XXXX XXXX XXXX" product category.

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