Total complaints
1
Filed since Deta
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows since it is useless to me now and was paid before pricing changed.'s complaint history from CFPB public records. 1 consumers have filed complaints since Deta. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Deta
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How since it is useless to me now and was paid before pricing changed.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I was told by the loan officer ( LO ) that there was a cap on interest rate at 5 % due to the low loan value ( {$65000.00} ) | 1 |
| Issue | Complaints |
|---|---|
| then CHL would cover any cost to get the rate to 5 %. She said I didn't need to worry about locking '' since my rate was capped and fees were fixed at {$1300.00}. This was reflected in a Loan Estimate that I was asked to sign on XX/XX/XXXX XXXX attached ). They asked that I pay {$500.00} to CHL for the appraisal up front | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
since it is useless to me now and was paid before pricing changed. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Deta, and the most recent logged activity is Details : , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, since it is useless to me now and was paid before pricing changed. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was told by the loan officer ( LO ) that there was a cap on interest rate at 5 % due to the low loan value ( {$65000.00} )", and the single most common underlying issue is "then CHL would cover any cost to get the rate to 5 %. She said I didn't need to worry about locking '' since my rate was capped and fees were fixed at {$1300.00}. This was reflected in a Loan Estimate that I was asked to sign on XX/XX/XXXX XXXX attached ). They asked that I pay {$500.00} to CHL for the appraisal up front".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating since it is useless to me now and was paid before pricing changed.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
since it is useless to me now and was paid before pricing changed. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
since it is useless to me now and was paid before pricing changed. has a 0% timely response rate to CFPB complaints.
The most common issue reported against since it is useless to me now and was paid before pricing changed. is "then CHL would cover any cost to get the rate to 5 %. She said I didn't need to worry about locking '' since my rate was capped and fees were fixed at {$1300.00}. This was reflected in a Loan Estimate that I was asked to sign on XX/XX/XXXX XXXX attached ). They asked that I pay {$500.00} to CHL for the appraisal up front" in the "I was told by the loan officer ( LO ) that there was a cap on interest rate at 5 % due to the low loan value ( {$65000.00} )" product category.
Read our methodology — how this data is sourced, computed, and verified.