Total complaints
1
Filed since XX/X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows showed me past-due and bankruptcy shows me as current. XXXX advised me to speak with bankruptcy because she couldn't help me. XXXX transferred me to bankruptcy's complaint history from CFPB public records. 1 consumers have filed complaints since XX/X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XX/X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How showed me past-due and bankruptcy shows me as current. XXXX advised me to speak with bankruptcy because she couldn't help me. XXXX transferred me to bankruptcy's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I spoke to XXXX is loss mitigation. XXXX advised me that my loan was in the rears when I started the COVID19 Forbearance and that any amounts in the rears before I started the COVID19 Forbearance would not be included in the partial claim amount. I advised XXXX that my account had not been in the rears when I began the COVID19 Forbearance and that the information was incorrect. XXXX put me on hold for approximately 10 minutes | 1 |
| State | Complaints |
|---|---|
| and I talked with XXXX. XXXX advised me that I needed to go back to loss mitigation ( where I'd started ). XXXX transferred me BACK to loss mitigation | 1 |
| Issue | Complaints |
|---|---|
| I talked to XXXX. XXXX confirmed what I already knew | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
showed me past-due and bankruptcy shows me as current. XXXX advised me to speak with bankruptcy because she couldn't help me. XXXX transferred me to bankruptcy has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, showed me past-due and bankruptcy shows me as current. XXXX advised me to speak with bankruptcy because she couldn't help me. XXXX transferred me to bankruptcy reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I spoke to XXXX is loss mitigation. XXXX advised me that my loan was in the rears when I started the COVID19 Forbearance and that any amounts in the rears before I started the COVID19 Forbearance would not be included in the partial claim amount. I advised XXXX that my account had not been in the rears when I began the COVID19 Forbearance and that the information was incorrect. XXXX put me on hold for approximately 10 minutes", and the single most common underlying issue is "I talked to XXXX. XXXX confirmed what I already knew".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating showed me past-due and bankruptcy shows me as current. XXXX advised me to speak with bankruptcy because she couldn't help me. XXXX transferred me to bankruptcy: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
showed me past-due and bankruptcy shows me as current. XXXX advised me to speak with bankruptcy because she couldn't help me. XXXX transferred me to bankruptcy has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
showed me past-due and bankruptcy shows me as current. XXXX advised me to speak with bankruptcy because she couldn't help me. XXXX transferred me to bankruptcy has a 0% timely response rate to CFPB complaints.
The most common issue reported against showed me past-due and bankruptcy shows me as current. XXXX advised me to speak with bankruptcy because she couldn't help me. XXXX transferred me to bankruptcy is "I talked to XXXX. XXXX confirmed what I already knew" in the "I spoke to XXXX is loss mitigation. XXXX advised me that my loan was in the rears when I started the COVID19 Forbearance and that any amounts in the rears before I started the COVID19 Forbearance would not be included in the partial claim amount. I advised XXXX that my account had not been in the rears when I began the COVID19 Forbearance and that the information was incorrect. XXXX put me on hold for approximately 10 minutes" product category.
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