Total complaints
1
Filed since In X
2026 data Public-data reference. official source
Shellpoint took XXXX of our payments
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows Shellpoint took XXXX of our payments's complaint history from CFPB public records. 1 consumers have filed complaints since In X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
In X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Shellpoint took XXXX of our payments complaint mix by product
- my wife 1 100.0% – 0% relief
How Shellpoint took XXXX of our payments's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| my wife and I refinanced our HELOC into a home equity loan and Shellpoint bought the loan. From the moment Shellpoint took over servicing our loan | 1 |
Top States
| State | Complaints |
|---|---|
| never applied it to our loan | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| yet have only been successful paying once. We call and get no information ( no one can help us ) and no follow up back from them | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Shellpoint took XXXX of our payments
Shellpoint took XXXX of our payments has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Shellpoint took XXXX of our payments reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "my wife and I refinanced our HELOC into a home equity loan and Shellpoint bought the loan. From the moment Shellpoint took over servicing our loan", and the single most common underlying issue is "yet have only been successful paying once. We call and get no information ( no one can help us ) and no follow up back from them".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Shellpoint took XXXX of our payments: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Shellpoint took XXXX of our payments have?
Shellpoint took XXXX of our payments has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Shellpoint took XXXX of our payments respond to complaints on time?
Shellpoint took XXXX of our payments has a 0% timely response rate to CFPB complaints.
What is the most common complaint about Shellpoint took XXXX of our payments?
The most common issue reported against Shellpoint took XXXX of our payments is "yet have only been successful paying once. We call and get no information ( no one can help us ) and no follow up back from them" in the "my wife and I refinanced our HELOC into a home equity loan and Shellpoint bought the loan. From the moment Shellpoint took over servicing our loan" product category.
Read our methodology — how this data is sourced, computed, and verified.
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