Total complaints
1
Filed since Mone
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows Shellpoint sent a payment of {$14000.00} to the XXXX XXXX XXXX XXXX. Now's complaint history from CFPB public records. 1 consumers have filed complaints since Mone. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Mone
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Shellpoint sent a payment of {$14000.00} to the XXXX XXXX XXXX XXXX. Now's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Shellpoint pays the bill for our home insurance and flood insurance. Then | 1 |
| State | Complaints |
|---|---|
| Shellpoint sent an escrow analysis saying we are short that amount in escrow | 1 |
| Issue | Complaints |
|---|---|
| and the company is going to purchase a policy and add that amount to our loan | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Shellpoint sent a payment of {$14000.00} to the XXXX XXXX XXXX XXXX. Now has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Mone, and the most recent logged activity is Money is p, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Shellpoint sent a payment of {$14000.00} to the XXXX XXXX XXXX XXXX. Now reports a 0% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Shellpoint pays the bill for our home insurance and flood insurance. Then", and the single most common underlying issue is "and the company is going to purchase a policy and add that amount to our loan".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Shellpoint sent a payment of {$14000.00} to the XXXX XXXX XXXX XXXX. Now: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Shellpoint sent a payment of {$14000.00} to the XXXX XXXX XXXX XXXX. Now has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Shellpoint sent a payment of {$14000.00} to the XXXX XXXX XXXX XXXX. Now has a 0% timely response rate to CFPB complaints.
The most common issue reported against Shellpoint sent a payment of {$14000.00} to the XXXX XXXX XXXX XXXX. Now is "and the company is going to purchase a policy and add that amount to our loan" in the "Shellpoint pays the bill for our home insurance and flood insurance. Then" product category.
Read our methodology — how this data is sourced, computed, and verified.