Total complaints
1
Filed since In r
2026 data Public-data reference. official source
Shellpoint sent a payment for the tax bill using funds in the escrow account ; however
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows Shellpoint sent a payment for the tax bill using funds in the escrow account ; however's complaint history from CFPB public records. 1 consumers have filed complaints since In r. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
In r
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Shellpoint sent a payment for the tax bill using funds in the escrow account ; however complaint mix by product
- we are 1 100.0% – 0% relief
How Shellpoint sent a payment for the tax bill using funds in the escrow account ; however's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| we are refinancing our loan. Payoff letter generated included the property tax payment due XX/XX/XXXX19 as part of the payoff balance in addition to principal | 1 |
Top States
| State | Complaints |
|---|---|
| that amount has already been paid. Customer service indicated that the tax assessor would refund the amount directly to the homeowner. Call to the tax assessor indicates that they have not received the check and that payment will be refunded to the originator ( Shellpoint. ) Call to Shellpoint is unwilling to put a stop payment on the check. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| and fees | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Shellpoint sent a payment for the tax bill using funds in the escrow account ; however
Shellpoint sent a payment for the tax bill using funds in the escrow account ; however has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In r, and the most recent logged activity is In respons, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Shellpoint sent a payment for the tax bill using funds in the escrow account ; however reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we are refinancing our loan. Payoff letter generated included the property tax payment due XX/XX/XXXX19 as part of the payoff balance in addition to principal", and the single most common underlying issue is "and fees".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Shellpoint sent a payment for the tax bill using funds in the escrow account ; however: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Shellpoint sent a payment for the tax bill using funds in the escrow account ; however have?
Shellpoint sent a payment for the tax bill using funds in the escrow account ; however has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Shellpoint sent a payment for the tax bill using funds in the escrow account ; however respond to complaints on time?
Shellpoint sent a payment for the tax bill using funds in the escrow account ; however has a 0% timely response rate to CFPB complaints.
What is the most common complaint about Shellpoint sent a payment for the tax bill using funds in the escrow account ; however?
The most common issue reported against Shellpoint sent a payment for the tax bill using funds in the escrow account ; however is "and fees" in the "we are refinancing our loan. Payoff letter generated included the property tax payment due XX/XX/XXXX19 as part of the payoff balance in addition to principal" product category.
Read our methodology — how this data is sourced, computed, and verified.
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