she had never seen anything like this before. My case was escalated to a higher office that would handle the investigation of what transpired with my account. I was contacted by someone from Citizens bank and told they would look into it. They did and determined they dropped the ball and made the mistake

What the CFPB Record Shows About she had never seen anything like this before. My case was escalated to a higher office that would handle the investigation of what transpired with my account. I was contacted by someone from Citizens bank and told they would look into it. They did and determined they dropped the ball and made the mistake

she had never seen anything like this before. My case was escalated to a higher office that would handle the investigation of what transpired with my account. I was contacted by someone from Citizens bank and told they would look into it. They did and determined they dropped the ball and made the mistake has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Thei, and the most recent logged activity is Their mist, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, she had never seen anything like this before. My case was escalated to a higher office that would handle the investigation of what transpired with my account. I was contacted by someone from Citizens bank and told they would look into it. They did and determined they dropped the ball and made the mistake reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "they were even late paying my taxes. They made the miscalculations and reduced the amount they were taking for my property taxes.. its a new build community. I expect the taxes to go up not down. That was also another mistake I was made aware of. I feel they have a fiduciary duty to handle my account accurately and not cause damage", and the single most common underlying issue is "mental stress or for the consumer to lose their home. Now that I have this bill here is what they want to happen. An increase in the escrow amount".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating she had never seen anything like this before. My case was escalated to a higher office that would handle the investigation of what transpired with my account. I was contacted by someone from Citizens bank and told they would look into it. They did and determined they dropped the ball and made the mistake: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.