Total complaints
2
Filed since On X
2026 data Public-data reference. official source
select Payments and Billing at the top of this page. Then
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows select Payments and Billing at the top of this page. Then's complaint history from CFPB public records. 2 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
select Payments and Billing at the top of this page. Then complaint mix by product
- I sent 2 100.0% – 0% relief
How select Payments and Billing at the top of this page. Then's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I sent MOHELA the following message : Hello | 2 |
Top States
| State | Complaints |
|---|---|
| select Auto Pay followed by Add A Bank and then Enroll Now. If a bank is currently on the account | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Participation in the Auto Pay program will allow for your payment to be automatically withdrawn monthly and will qualify you for a 0.25 % interest rate reduction. This reduction remains in effect while you are actively participating in the Auto Pay program. If you choose to participate | 2 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About select Payments and Billing at the top of this page. Then
select Payments and Billing at the top of this page. Then has accumulated 2 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is Previous c, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, select Payments and Billing at the top of this page. Then reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I sent MOHELA the following message : Hello", and the single most common underlying issue is "Participation in the Auto Pay program will allow for your payment to be automatically withdrawn monthly and will qualify you for a 0.25 % interest rate reduction. This reduction remains in effect while you are actively participating in the Auto Pay program. If you choose to participate".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating select Payments and Billing at the top of this page. Then: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does select Payments and Billing at the top of this page. Then have?
select Payments and Billing at the top of this page. Then has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does select Payments and Billing at the top of this page. Then respond to complaints on time?
select Payments and Billing at the top of this page. Then has a 0% timely response rate to CFPB complaints.
What is the most common complaint about select Payments and Billing at the top of this page. Then?
The most common issue reported against select Payments and Billing at the top of this page. Then is "Participation in the Auto Pay program will allow for your payment to be automatically withdrawn monthly and will qualify you for a 0.25 % interest rate reduction. This reduction remains in effect while you are actively participating in the Auto Pay program. If you choose to participate" in the "I sent MOHELA the following message : Hello" product category.
Read our methodology — how this data is sourced, computed, and verified.
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