Total complaints
1
Filed since So n
2026 data Public-data reference. official source
Secure Messaging
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows Secure Messaging's complaint history from CFPB public records. 1 consumers have filed complaints since So n. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
So n
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Secure Messaging complaint mix by product
- meaning SYF 1 100.0% – 0% relief
How Secure Messaging's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| meaning SYF has isolated the account as suspect '' -- causing AMAZON to defer to my other cards for purchases. When I called SYF about this in the past ( meaning we go back to the time before they did the same shenanigans at XXXX MC ) | 1 |
Top States
| State | Complaints |
|---|---|
| etc. My complaint here | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| it said nothing truthful there either about the context wherein it openly and deceitfully maintained blockage over my ability to retrieve funds belonging to me in the name of its security. '' As recently as XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Secure Messaging
Secure Messaging has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to So n, and the most recent logged activity is So now my , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Secure Messaging reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "meaning SYF has isolated the account as suspect '' -- causing AMAZON to defer to my other cards for purchases. When I called SYF about this in the past ( meaning we go back to the time before they did the same shenanigans at XXXX MC )", and the single most common underlying issue is "it said nothing truthful there either about the context wherein it openly and deceitfully maintained blockage over my ability to retrieve funds belonging to me in the name of its security. '' As recently as XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Secure Messaging: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Secure Messaging have?
Secure Messaging has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Secure Messaging respond to complaints on time?
Secure Messaging has a 0% timely response rate to CFPB complaints.
What is the most common complaint about Secure Messaging?
The most common issue reported against Secure Messaging is "it said nothing truthful there either about the context wherein it openly and deceitfully maintained blockage over my ability to retrieve funds belonging to me in the name of its security. '' As recently as XXXX" in the "meaning SYF has isolated the account as suspect '' -- causing AMAZON to defer to my other cards for purchases. When I called SYF about this in the past ( meaning we go back to the time before they did the same shenanigans at XXXX MC )" product category.
Read our methodology — how this data is sourced, computed, and verified.
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