Total complaints
15
Filed since Acco
2026 data Public-data reference. official source
Section 609 ( a ) ( 1 ) ( A )
15 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
15 consumer complaints filed with the CFPB
This profile shows Section 609 ( a ) ( 1 ) ( A )'s complaint history from CFPB public records. 15 consumers have filed complaints since Acco. The company has a 0% timely response rate and has provided relief in 0% of cases.
15
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
3
States Active
Acco
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Section 609 ( a ) ( 1 ) ( A ) complaint mix by product
- provide me 12 80.0% – 0% relief
- I am 2 13.3% – 0% relief
- I am 1 6.7% – 0% relief
How Section 609 ( a ) ( 1 ) ( A )'s 15 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| provide me with a written statement of the investigation results | 12 |
| I am initiating this private-administrative remedy to determine such matters and I do not agree to make payment ( s ) predicated upon your claim. This Equality of Opportunity is to let the lawful record of 15 USC 1992 ( a ) Abusive practices ( b ) Inadequacy of laws ( c ) Available non-abusive collection methods ( d ) Interstate commerce ( e ) Purposes | 2 |
| I am demanding to see Verifiable Proof ( an original Consumer Contract with my Signature on it ) you have on file of the accounts listed below. Your failure to positively verify these accounts has hurt my ability to obtain credit. Under the FCRA | 1 |
Top States
| State | Complaints |
|---|---|
| you are required by federal law to verify | 12 |
| reflect that you are required by federal and state law to verify through the physical verification of the original signature of consumers contract any and all accounts you post on any of my credit report. Otherwise | 2 |
| you are required by federal law to verify through the physical verification of the original signed consumer contract. The Dispute Department indicated to me they do not abide by the Section 609 because we are a thrid party.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,77065,,Consent provided,Web,2020-03-13,Closed with explanation,Yes,N/A,3562214 | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| as these practices significantly affect my financial standing | 12 |
| anyone paying for your reporting services could fax | 2 |
| you must remove the accounts listed below. I send the letter certified on XX/XX/2020 | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Section 609 ( a ) ( 1 ) ( A )
Section 609 ( a ) ( 1 ) ( A ) has accumulated 15 consumer complaints in the CFPB public database, with filings active across 3 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Acco, and the most recent logged activity is \nI demand, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Section 609 ( a ) ( 1 ) ( A ) reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "provide me with a written statement of the investigation results", and the single most common underlying issue is "as these practices significantly affect my financial standing".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Section 609 ( a ) ( 1 ) ( A ): cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Section 609 ( a ) ( 1 ) ( A ) have?
Section 609 ( a ) ( 1 ) ( A ) has received 15 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Section 609 ( a ) ( 1 ) ( A ) respond to complaints on time?
Section 609 ( a ) ( 1 ) ( A ) has a 0% timely response rate to CFPB complaints.
What is the most common complaint about Section 609 ( a ) ( 1 ) ( A )?
The most common issue reported against Section 609 ( a ) ( 1 ) ( A ) is "as these practices significantly affect my financial standing" in the "provide me with a written statement of the investigation results" product category.
Read our methodology — how this data is sourced, computed, and verified.
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