second on the account

What the CFPB Record Shows About second on the account

second on the account has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I im, and the most recent logged activity is I immediat, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, second on the account reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 100% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "my husband went to branch location in XXXX to inquire and report. I got in the phone 5o call customer support and inquire and report. I was told nothing could be done and I would have to wait until the charges cleared my account or dropped off in 5 days. They refused to let me make and official Unauthorized Transaction report. The same happened at the branch with my husband. I continued to call and attempt contact with fraud department or corporate supervisor for the rest of the day. I had to request a call from a supervisor", and the single most common underlying issue is "I received a response from XXXX informing they discovered the fraudulent charges and apology was given. The would not elaborate further. I have these emails. I forwarded them to my local branch. The response from the branch was that nothing could be done at this time even with this email proof of fraud. Was told to wait and call back daily to see if a fraud investigation could be started after the charges were posted and complete. The banker then advised that I could apply for a personal line if credit and if approved transfer that to my already compromised and locked out account. There is so much more. I have all records and correspondences. I did also contact XXXX XXXX and continued daily contacting BB & T aka Truist customer service. I have spent XXXX business days and half if Saturday on the phone and doing my own research online. I discovered CFPB and XXXX XXXX I also on Wednesday".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating second on the account: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.