Total complaints
1
Filed since Afte
2026 data Public-data reference. official source
SBA
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows SBA's complaint history from CFPB public records. 1 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Afte
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
SBA complaint mix by product
- I was 1 100.0% – 0% relief
How SBA's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I was anxiously waiting for the account to be closed and the funds to be returned to the SBA so that the SBA could redisburse the funds. The survival of my business was dependent upon the EIDL funds and I was steadily losing clients because I did not have access to the EIDL funds to continue to operate my business. I continued to call Citibank weekly to get an update and was continually told that the account was still being investigated | 1 |
Top States
| State | Complaints |
|---|---|
| has not received the funds from the EDL that was deposited into the account. Neither have any of the other agencies and clients that deposited money into the account via ACH. I have called Citibank multiple times and can never get a straight or accurate answer. Each time I call I am given conflicting answers. I have been told that the money was sent back and a check sent out. I have been told that the money is still there with Citibank and in a sub-ledger. I have been told that I can go to a local branch to pick up the check ( there are no local branches in my state ). I have been given several different amounts for the final check. I have been given several different dates and timeframes for when the check will be reissued. Lately | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| on XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About SBA
SBA has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After 60 d, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, SBA reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was anxiously waiting for the account to be closed and the funds to be returned to the SBA so that the SBA could redisburse the funds. The survival of my business was dependent upon the EIDL funds and I was steadily losing clients because I did not have access to the EIDL funds to continue to operate my business. I continued to call Citibank weekly to get an update and was continually told that the account was still being investigated", and the single most common underlying issue is "on XX/XX/XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating SBA: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does SBA have?
SBA has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does SBA respond to complaints on time?
SBA has a 0% timely response rate to CFPB complaints.
What is the most common complaint about SBA?
The most common issue reported against SBA is "on XX/XX/XXXX" in the "I was anxiously waiting for the account to be closed and the funds to be returned to the SBA so that the SBA could redisburse the funds. The survival of my business was dependent upon the EIDL funds and I was steadily losing clients because I did not have access to the EIDL funds to continue to operate my business. I continued to call Citibank weekly to get an update and was continually told that the account was still being investigated" product category.
Read our methodology — how this data is sourced, computed, and verified.
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