said they could not find such a promotional offer despite the photos I had sent

What the CFPB Record Shows About said they could not find such a promotional offer despite the photos I had sent

said they could not find such a promotional offer despite the photos I had sent has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Thei, and the most recent logged activity is Their curr, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, said they could not find such a promotional offer despite the photos I had sent reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "filled out the online upgrade application form", and the single most common underlying issue is "I called CHASE to assure my upgraded card was under the {$150.00} statement credit and XXXX points promotional offer. I was informed it was not and it was instead under the XXXX points ( after {$2000.00} spending within 3 months ) promotional offer terms. I immediately informed them the new card was under the WRONG promotional offer and not under the promotion I had applied for. The CHASE card customer service representative said they will report my complaint. As no one called me".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating said they could not find such a promotional offer despite the photos I had sent: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.