Total complaints
1
Filed since BACK
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows returned to the sender. If you are not a resident of a sanctioned country or otherwise have received this notification in error's complaint history from CFPB public records. 1 consumers have filed complaints since BACK. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since BACK
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How returned to the sender. If you are not a resident of a sanctioned country or otherwise have received this notification in error's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I accidentally logged into my coinbase account to check my account balance. The reason for my trip was to prepare my fianc for her journey to the US with me. My login attempted was blocked and I received the following email : NOTICE OF ACCOUNT CLOSURE AND PENDING DISABLEMENT Dear XXXX XXXX | 1 |
| State | Complaints |
|---|---|
| please contact us at XXXX@XXXX.com immediately and provide us with a copy of a photo ID and proof of your current address. Similarly | 1 |
| Issue | Complaints |
|---|---|
| weve unfortunately had to close your Coinbase account. Your account currently contains a digital currency balance. If you would like to retain these funds you must immediately contact us at XXXX@XXXX.com confirming that you are an individual and that these funds are for personal use ( not commercial use ) AND provide us with an address owned by you to which we can send your funds. Please note transaction processing fees may apply. YOU MUST RESPOND BEFORE XX/XX/XXXX XXXX. After that point you will no longer have access to your account or any funds in it and we will no longer be able to transfer funds out on your behalf. Additionally | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
returned to the sender. If you are not a resident of a sanctioned country or otherwise have received this notification in error has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to BACK, and the most recent logged activity is BACKGROUND, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, returned to the sender. If you are not a resident of a sanctioned country or otherwise have received this notification in error reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I accidentally logged into my coinbase account to check my account balance. The reason for my trip was to prepare my fianc for her journey to the US with me. My login attempted was blocked and I received the following email : NOTICE OF ACCOUNT CLOSURE AND PENDING DISABLEMENT Dear XXXX XXXX", and the single most common underlying issue is "weve unfortunately had to close your Coinbase account. Your account currently contains a digital currency balance. If you would like to retain these funds you must immediately contact us at XXXX@XXXX.com confirming that you are an individual and that these funds are for personal use ( not commercial use ) AND provide us with an address owned by you to which we can send your funds. Please note transaction processing fees may apply. YOU MUST RESPOND BEFORE XX/XX/XXXX XXXX. After that point you will no longer have access to your account or any funds in it and we will no longer be able to transfer funds out on your behalf. Additionally".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating returned to the sender. If you are not a resident of a sanctioned country or otherwise have received this notification in error: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
returned to the sender. If you are not a resident of a sanctioned country or otherwise have received this notification in error has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
returned to the sender. If you are not a resident of a sanctioned country or otherwise have received this notification in error has a 0% timely response rate to CFPB complaints.
The most common issue reported against returned to the sender. If you are not a resident of a sanctioned country or otherwise have received this notification in error is "weve unfortunately had to close your Coinbase account. Your account currently contains a digital currency balance. If you would like to retain these funds you must immediately contact us at XXXX@XXXX.com confirming that you are an individual and that these funds are for personal use ( not commercial use ) AND provide us with an address owned by you to which we can send your funds. Please note transaction processing fees may apply. YOU MUST RESPOND BEFORE XX/XX/XXXX XXXX. After that point you will no longer have access to your account or any funds in it and we will no longer be able to transfer funds out on your behalf. Additionally" in the "I accidentally logged into my coinbase account to check my account balance. The reason for my trip was to prepare my fianc for her journey to the US with me. My login attempted was blocked and I received the following email : NOTICE OF ACCOUNT CLOSURE AND PENDING DISABLEMENT Dear XXXX XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.