Total complaints
1
Filed since * *
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows requiring prior written customer authorization per FINRA Rule 3260 and Rules 2510 ( b ) and 2020. Any sale in my account without written or verbal approval is a violation. [ \ [ XXXX ] ] ( XXXX XXXX XXXX )'s complaint history from CFPB public records. 1 consumers have filed complaints since * * . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since * *
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How requiring prior written customer authorization per FINRA Rule 3260 and Rules 2510 ( b ) and 2020. Any sale in my account without written or verbal approval is a violation. [ \ [ XXXX ] ] ( XXXX XXXX XXXX )'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| CashApp is required to investigate and provisionally credit funds within 10 business days of an alleged unauthorized electronic fund transfer. The sale of stock even in an investment context may fall under this protection as a debit from my account without authorization. [ \ [ consumerfinance.gov\ ] ] ( XXXX XXXX XXXXconsumerfinance.govXXXX ) | 1 |
| State | Complaints |
|---|---|
| [ \ [ XXXX ] ] ( XXXX XXXX XXXXfinance/securities/unauthorized-trading/ ) * * * 4. CFPB Redress Authority ( 12U.S.C. 5565 ) CFPB is empowered to require refund of moneys | 1 |
| Issue | Complaints |
|---|---|
| violating Rule10b-5 | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
requiring prior written customer authorization per FINRA Rule 3260 and Rules 2510 ( b ) and 2020. Any sale in my account without written or verbal approval is a violation. [ \ [ XXXX ] ] ( XXXX XXXX XXXX ) has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to * * , and the most recent logged activity is * * * Lega, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, requiring prior written customer authorization per FINRA Rule 3260 and Rules 2510 ( b ) and 2020. Any sale in my account without written or verbal approval is a violation. [ \ [ XXXX ] ] ( XXXX XXXX XXXX ) reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "CashApp is required to investigate and provisionally credit funds within 10 business days of an alleged unauthorized electronic fund transfer. The sale of stock even in an investment context may fall under this protection as a debit from my account without authorization. [ \ [ consumerfinance.gov\ ] ] ( XXXX XXXX XXXXconsumerfinance.govXXXX )", and the single most common underlying issue is "violating Rule10b-5".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating requiring prior written customer authorization per FINRA Rule 3260 and Rules 2510 ( b ) and 2020. Any sale in my account without written or verbal approval is a violation. [ \ [ XXXX ] ] ( XXXX XXXX XXXX ): cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
requiring prior written customer authorization per FINRA Rule 3260 and Rules 2510 ( b ) and 2020. Any sale in my account without written or verbal approval is a violation. [ \ [ XXXX ] ] ( XXXX XXXX XXXX ) has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
requiring prior written customer authorization per FINRA Rule 3260 and Rules 2510 ( b ) and 2020. Any sale in my account without written or verbal approval is a violation. [ \ [ XXXX ] ] ( XXXX XXXX XXXX ) has a 0% timely response rate to CFPB complaints.
The most common issue reported against requiring prior written customer authorization per FINRA Rule 3260 and Rules 2510 ( b ) and 2020. Any sale in my account without written or verbal approval is a violation. [ \ [ XXXX ] ] ( XXXX XXXX XXXX ) is "violating Rule10b-5" in the "CashApp is required to investigate and provisionally credit funds within 10 business days of an alleged unauthorized electronic fund transfer. The sale of stock even in an investment context may fall under this protection as a debit from my account without authorization. [ \ [ consumerfinance.gov\ ] ] ( XXXX XXXX XXXXconsumerfinance.govXXXX )" product category.
Read our methodology — how this data is sourced, computed, and verified.