reminded that it was clearly a force majeure event war- but she remained deaf to my situation. I asked her to connect me with a supervisor. She refused by saying that they wouldnt tell me anything new that she hadnt mentioned and wouldnt approve a larger refund amount as it was the amount allowed per their internal policy. I mentioned the policy cited on their website

What the CFPB Record Shows About reminded that it was clearly a force majeure event war- but she remained deaf to my situation. I asked her to connect me with a supervisor. She refused by saying that they wouldnt tell me anything new that she hadnt mentioned and wouldnt approve a larger refund amount as it was the amount allowed per their internal policy. I mentioned the policy cited on their website

reminded that it was clearly a force majeure event war- but she remained deaf to my situation. I asked her to connect me with a supervisor. She refused by saying that they wouldnt tell me anything new that she hadnt mentioned and wouldnt approve a larger refund amount as it was the amount allowed per their internal policy. I mentioned the policy cited on their website has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to When, and the most recent logged activity is When I cal, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, reminded that it was clearly a force majeure event war- but she remained deaf to my situation. I asked her to connect me with a supervisor. She refused by saying that they wouldnt tell me anything new that she hadnt mentioned and wouldnt approve a larger refund amount as it was the amount allowed per their internal policy. I mentioned the policy cited on their website reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I explained the situation to them in details and asked to grant me a credit for the full amount as Ill need to re-book the flights as soon as they actually get to the airport - or give me a refund for these flights. I was not certain of the date my family would be able to get to the airport and hence", and the single most common underlying issue is "but I was willing to get a flight credit in the full amount from XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating reminded that it was clearly a force majeure event war- but she remained deaf to my situation. I asked her to connect me with a supervisor. She refused by saying that they wouldnt tell me anything new that she hadnt mentioned and wouldnt approve a larger refund amount as it was the amount allowed per their internal policy. I mentioned the policy cited on their website: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.