Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows regarding the account that was reported's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How regarding the account that was reported's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I faxed Citibank Fraud Department a 4 page fax of the police report at XXXX XXXX CT. I took three people to talk to and an hour when I called them to verify if they received the report | 1 |
| State | Complaints |
|---|---|
| assuring that we received our request and they were in process of reviewing the account | 1 |
| Issue | Complaints |
|---|---|
| which I did and it is a nightmare to try to get my funds from my account that has been frauded to put into our new checking account. We had our mortgage and bills to pay and no access to any funds. I first started speaking to XXXX at XXXX XXXX CT | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
regarding the account that was reported has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/2, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, regarding the account that was reported reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I faxed Citibank Fraud Department a 4 page fax of the police report at XXXX XXXX CT. I took three people to talk to and an hour when I called them to verify if they received the report", and the single most common underlying issue is "which I did and it is a nightmare to try to get my funds from my account that has been frauded to put into our new checking account. We had our mortgage and bills to pay and no access to any funds. I first started speaking to XXXX at XXXX XXXX CT".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating regarding the account that was reported: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
regarding the account that was reported has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
regarding the account that was reported has a 0% timely response rate to CFPB complaints.
The most common issue reported against regarding the account that was reported is "which I did and it is a nightmare to try to get my funds from my account that has been frauded to put into our new checking account. We had our mortgage and bills to pay and no access to any funds. I first started speaking to XXXX at XXXX XXXX CT" in the "I faxed Citibank Fraud Department a 4 page fax of the police report at XXXX XXXX CT. I took three people to talk to and an hour when I called them to verify if they received the report" product category.
Read our methodology — how this data is sourced, computed, and verified.