Total complaints
2
Filed since Care
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows refunded's complaint history from CFPB public records. 2 consumers have filed complaints since Care. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
2
Filed since Care
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How refunded's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| which I was accepting of. I spoke with XXXX XXXX to confirm flight details | 1 |
| I noticed that the account balance was not decreasing | 1 |
| State | Complaints |
|---|---|
| or changed. I made sure I was understanding the XXXX XXXX agent completely | 1 |
| but I never asked for this service and I had been paying interest on the balance increase caused by the application of this service. | 1 |
| Issue | Complaints |
|---|---|
| AND this is when and where I learned that the Chase Ultimate Rewards agent had NOT purchased 4 x standard economy tickets. This was on the XXXX XXXX XXXX. Instead | 1 |
| a very expensive payment protection service was added to the account. This service was meant to make monthly payments on the account in the event I was unable to do so. However | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
refunded has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Care, and the most recent logged activity is Seats need, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, refunded reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "which I was accepting of. I spoke with XXXX XXXX to confirm flight details", and the single most common underlying issue is "AND this is when and where I learned that the Chase Ultimate Rewards agent had NOT purchased 4 x standard economy tickets. This was on the XXXX XXXX XXXX. Instead".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating refunded: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
refunded has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
refunded has a 0% timely response rate to CFPB complaints.
The most common issue reported against refunded is "AND this is when and where I learned that the Chase Ultimate Rewards agent had NOT purchased 4 x standard economy tickets. This was on the XXXX XXXX XXXX. Instead" in the "which I was accepting of. I spoke with XXXX XXXX to confirm flight details" product category.
Read our methodology — how this data is sourced, computed, and verified.