Total complaints
2
Filed since On X
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows ( provided reference to the XXXX reward receipt ( receipt # s XXXX & and XXXX ). The representative insisted that I had a serviced commitment. At this point's complaint history from CFPB public records. 2 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
2
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How ( provided reference to the XXXX reward receipt ( receipt # s XXXX & and XXXX ). The representative insisted that I had a serviced commitment. At this point's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I received a letter from XXXX XXXX informing me that I owe a debt of {$300.00} dollars. The letter does not disclose the basis for this debt. Therefore | 2 |
| State | Complaints |
|---|---|
| I then requested that the representative transfer me to a supervisor. The representative transferred and connected to a supervisor ( XXXX ) at the above stated Call Center location. I restated the above concern. XXXX repeated what the representative claimed and told me she was unable to assist me further and I should reach out to XXXX Escalation Department. I wrote a letter to the XXXX Escalation Department on XXXX XX/XX/XXXX | 2 |
| Issue | Complaints |
|---|---|
| I called the provided number in the letter. I spoke to the customer service representative located at the South Carolina XXXX Call Center. I did not get the representative 's name. I explained to the representative that I received a letter | 2 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
( provided reference to the XXXX reward receipt ( receipt # s XXXX & and XXXX ). The representative insisted that I had a serviced commitment. At this point has accumulated 2 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XXXX XX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, ( provided reference to the XXXX reward receipt ( receipt # s XXXX & and XXXX ). The representative insisted that I had a serviced commitment. At this point reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received a letter from XXXX XXXX informing me that I owe a debt of {$300.00} dollars. The letter does not disclose the basis for this debt. Therefore", and the single most common underlying issue is "I called the provided number in the letter. I spoke to the customer service representative located at the South Carolina XXXX Call Center. I did not get the representative 's name. I explained to the representative that I received a letter".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating ( provided reference to the XXXX reward receipt ( receipt # s XXXX & and XXXX ). The representative insisted that I had a serviced commitment. At this point: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
( provided reference to the XXXX reward receipt ( receipt # s XXXX & and XXXX ). The representative insisted that I had a serviced commitment. At this point has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
( provided reference to the XXXX reward receipt ( receipt # s XXXX & and XXXX ). The representative insisted that I had a serviced commitment. At this point has a 0% timely response rate to CFPB complaints.
The most common issue reported against ( provided reference to the XXXX reward receipt ( receipt # s XXXX & and XXXX ). The representative insisted that I had a serviced commitment. At this point is "I called the provided number in the letter. I spoke to the customer service representative located at the South Carolina XXXX Call Center. I did not get the representative 's name. I explained to the representative that I received a letter" in the "I received a letter from XXXX XXXX informing me that I owe a debt of {$300.00} dollars. The letter does not disclose the basis for this debt. Therefore" product category.
Read our methodology — how this data is sourced, computed, and verified.