Total complaints
1
Filed since Unde
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows prior to my payment in XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since Unde. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Unde
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How prior to my payment in XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XXXX XXXX. i. states : ( i ) Last two billing cycles. The card issuer must allocate any amount paid by the consumer in excess of the required minimum periodic payment consistent with paragraph ( a ) of this section | 1 |
| State | Complaints |
|---|---|
| I reached out to Citi via the chat feature to make sure that my payment would be applied with the minimum to the flex loan ( 5.99 % ) and the extra to the deferred interest balance. The Citi chat person told me that is how it would be applied. Additionally | 1 |
| Issue | Complaints |
|---|---|
| during the two billing cycles immediately preceding expiration of the specified period | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
prior to my payment in XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Unde, and the most recent logged activity is Under 12 C, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, prior to my payment in XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX XXXX. i. states : ( i ) Last two billing cycles. The card issuer must allocate any amount paid by the consumer in excess of the required minimum periodic payment consistent with paragraph ( a ) of this section", and the single most common underlying issue is "during the two billing cycles immediately preceding expiration of the specified period".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating prior to my payment in XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
prior to my payment in XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
prior to my payment in XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against prior to my payment in XXXX is "during the two billing cycles immediately preceding expiration of the specified period" in the "XXXX XXXX. i. states : ( i ) Last two billing cycles. The card issuer must allocate any amount paid by the consumer in excess of the required minimum periodic payment consistent with paragraph ( a ) of this section" product category.
Read our methodology — how this data is sourced, computed, and verified.