Total complaints
1
Filed since CASE
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows preventing repairs from starting ) - {$7200.00} : Remaining insurance proceeds owed to borrower - {$13000.00} : Penalties for wrongful withholding ( $ XXXX 136 days per federal court precedent ) DOCUMENTATION PROVIDED TO SHELLPOINT : Contractor completion certificates Paid invoices and receipts Lien waivers from all contractors Proof all work completed XX/XX/XXXX Multiple written demands for release No outstanding liens or claims FEDERAL COURT PRECEDENT - IN RE XXXX XXXX XXXX : In XX/XX/XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since CASE. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since CASE
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How preventing repairs from starting ) - {$7200.00} : Remaining insurance proceeds owed to borrower - {$13000.00} : Penalties for wrongful withholding ( $ XXXX 136 days per federal court precedent ) DOCUMENTATION PROVIDED TO SHELLPOINT : Contractor completion certificates Paid invoices and receipts Lien waivers from all contractors Proof all work completed XX/XX/XXXX Multiple written demands for release No outstanding liens or claims FEDERAL COURT PRECEDENT - IN RE XXXX XXXX XXXX : In XX/XX/XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| all work completed | 1 |
| State | Complaints |
|---|---|
| XXXX Bankruptcy XXXX XXXX XXXX XXXX held Shellpoint in CONTEMPT and imposed XXXX XXXX penalties for the IDENTICAL conduct Shellpoint is engaging in with me : XXXX Case Facts ( XX/XX/XXXX ) : - Shellpoint received insurance checks on behalf of borrower - Shellpoint deposited the checks - Shellpoint refused to release funds to allow repairs - Shellpoint ignored borrower 's demands for months - Shellpoint forced borrower to live in damaged home My Case Facts ( XXXX ) : - Shellpoint received insurance proceeds ( {$53000.00} ) - Shellpoint deposited the proceeds - Shellpoint refusing to release {$41000.00} despite completed repairs - Shellpoint ignoring my demands since XX/XX/XXXX ( 136 days ) - Shellpoint forcing me to live in damaged home for 7 months REPEAT OFFENDER STATUS : The XXXX contempt order was entered XX/XX/XXXX. | 1 |
| Issue | Complaints |
|---|---|
| all ignored XX/XX/XXXX : Sent advance notice of formal legal demand via email to compliance | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
preventing repairs from starting ) - {$7200.00} : Remaining insurance proceeds owed to borrower - {$13000.00} : Penalties for wrongful withholding ( $ XXXX 136 days per federal court precedent ) DOCUMENTATION PROVIDED TO SHELLPOINT : Contractor completion certificates Paid invoices and receipts Lien waivers from all contractors Proof all work completed XX/XX/XXXX Multiple written demands for release No outstanding liens or claims FEDERAL COURT PRECEDENT - IN RE XXXX XXXX XXXX : In XX/XX/XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to CASE, and the most recent logged activity is CASE INFOR, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, preventing repairs from starting ) - {$7200.00} : Remaining insurance proceeds owed to borrower - {$13000.00} : Penalties for wrongful withholding ( $ XXXX 136 days per federal court precedent ) DOCUMENTATION PROVIDED TO SHELLPOINT : Contractor completion certificates Paid invoices and receipts Lien waivers from all contractors Proof all work completed XX/XX/XXXX Multiple written demands for release No outstanding liens or claims FEDERAL COURT PRECEDENT - IN RE XXXX XXXX XXXX : In XX/XX/XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "all work completed", and the single most common underlying issue is "all ignored XX/XX/XXXX : Sent advance notice of formal legal demand via email to compliance".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating preventing repairs from starting ) - {$7200.00} : Remaining insurance proceeds owed to borrower - {$13000.00} : Penalties for wrongful withholding ( $ XXXX 136 days per federal court precedent ) DOCUMENTATION PROVIDED TO SHELLPOINT : Contractor completion certificates Paid invoices and receipts Lien waivers from all contractors Proof all work completed XX/XX/XXXX Multiple written demands for release No outstanding liens or claims FEDERAL COURT PRECEDENT - IN RE XXXX XXXX XXXX : In XX/XX/XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
preventing repairs from starting ) - {$7200.00} : Remaining insurance proceeds owed to borrower - {$13000.00} : Penalties for wrongful withholding ( $ XXXX 136 days per federal court precedent ) DOCUMENTATION PROVIDED TO SHELLPOINT : Contractor completion certificates Paid invoices and receipts Lien waivers from all contractors Proof all work completed XX/XX/XXXX Multiple written demands for release No outstanding liens or claims FEDERAL COURT PRECEDENT - IN RE XXXX XXXX XXXX : In XX/XX/XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
preventing repairs from starting ) - {$7200.00} : Remaining insurance proceeds owed to borrower - {$13000.00} : Penalties for wrongful withholding ( $ XXXX 136 days per federal court precedent ) DOCUMENTATION PROVIDED TO SHELLPOINT : Contractor completion certificates Paid invoices and receipts Lien waivers from all contractors Proof all work completed XX/XX/XXXX Multiple written demands for release No outstanding liens or claims FEDERAL COURT PRECEDENT - IN RE XXXX XXXX XXXX : In XX/XX/XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against preventing repairs from starting ) - {$7200.00} : Remaining insurance proceeds owed to borrower - {$13000.00} : Penalties for wrongful withholding ( $ XXXX 136 days per federal court precedent ) DOCUMENTATION PROVIDED TO SHELLPOINT : Contractor completion certificates Paid invoices and receipts Lien waivers from all contractors Proof all work completed XX/XX/XXXX Multiple written demands for release No outstanding liens or claims FEDERAL COURT PRECEDENT - IN RE XXXX XXXX XXXX : In XX/XX/XXXX is "all ignored XX/XX/XXXX : Sent advance notice of formal legal demand via email to compliance" in the "all work completed" product category.
Read our methodology — how this data is sourced, computed, and verified.