Total complaints
1
Filed since Inci
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows preset for autograft. Entire 8 month payment was all paid ON TIME. automatically. At the end of XXXX after my last payment on XX/XX/XXXXXXXX I received a email stating the program was complete. In XX/XX/XXXX as I was about to pay my payment of {$490.00}. I noticed the amount due was incorrect. After investigating I noticed it showed {$170.00} late fees. I then reached out through the app. I was told it was all the late fees from being in the program. Again's complaint history from CFPB public records. 1 consumers have filed complaints since Inci. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Inci
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How preset for autograft. Entire 8 month payment was all paid ON TIME. automatically. At the end of XXXX after my last payment on XX/XX/XXXXXXXX I received a email stating the program was complete. In XX/XX/XXXX as I was about to pay my payment of {$490.00}. I noticed the amount due was incorrect. After investigating I noticed it showed {$170.00} late fees. I then reached out through the app. I was told it was all the late fees from being in the program. Again's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I was told youre handling my compliant. It took some time for her to get my account info and then ask me what she can help me with? I mentioned I called and left her a message a couple days ago on XX/XX/XXXX regarding false reporting. I was then LIED to repeatedly. Lie # 1 : I spoke of the false reporting on my account from XX/XX/XXXXXXXX XXXX XXXX XXXX Specifically XX/XX/XXXX. A payment of {$610.00} was made AUTOMATICALLY from PREAUTHORIZED 8 '' payments from XX/XX/XXXX to be auto withdraw XXXX of each month.Actual due date XXXX each month. I stated there is NO way XXXX is 30 days late when I made my XXXX payment of {$610.00} and my due date is on the XXXX. My XX/XX/XXXX payment was made on XX/XX/XXXX also. Representative proceeds to tell me your due date is on the XXXX | 1 |
| State | Complaints |
|---|---|
| the program was set up for me. The amount due was set up for me. The date due was set up for me. I was told at the end of my XXXX payment ALL payment such would be caught up. It was a lie! They refuse to remove all the late fees even though in my account after each payment that was preauthorized | 1 |
| Issue | Complaints |
|---|---|
| XXXX payment was made ON TIME. Representative try to imply between XXXX and XX/XX/XXXX I was late for XXXX by 30 days. Lie # 2 : I spoke of the auto pay | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
preset for autograft. Entire 8 month payment was all paid ON TIME. automatically. At the end of XXXX after my last payment on XX/XX/XXXXXXXX I received a email stating the program was complete. In XX/XX/XXXX as I was about to pay my payment of {$490.00}. I noticed the amount due was incorrect. After investigating I noticed it showed {$170.00} late fees. I then reached out through the app. I was told it was all the late fees from being in the program. Again has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Inci, and the most recent logged activity is Incident X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, preset for autograft. Entire 8 month payment was all paid ON TIME. automatically. At the end of XXXX after my last payment on XX/XX/XXXXXXXX I received a email stating the program was complete. In XX/XX/XXXX as I was about to pay my payment of {$490.00}. I noticed the amount due was incorrect. After investigating I noticed it showed {$170.00} late fees. I then reached out through the app. I was told it was all the late fees from being in the program. Again reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was told youre handling my compliant. It took some time for her to get my account info and then ask me what she can help me with? I mentioned I called and left her a message a couple days ago on XX/XX/XXXX regarding false reporting. I was then LIED to repeatedly. Lie # 1 : I spoke of the false reporting on my account from XX/XX/XXXXXXXX XXXX XXXX XXXX Specifically XX/XX/XXXX. A payment of {$610.00} was made AUTOMATICALLY from PREAUTHORIZED 8 '' payments from XX/XX/XXXX to be auto withdraw XXXX of each month.Actual due date XXXX each month. I stated there is NO way XXXX is 30 days late when I made my XXXX payment of {$610.00} and my due date is on the XXXX. My XX/XX/XXXX payment was made on XX/XX/XXXX also. Representative proceeds to tell me your due date is on the XXXX", and the single most common underlying issue is "XXXX payment was made ON TIME. Representative try to imply between XXXX and XX/XX/XXXX I was late for XXXX by 30 days. Lie # 2 : I spoke of the auto pay".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating preset for autograft. Entire 8 month payment was all paid ON TIME. automatically. At the end of XXXX after my last payment on XX/XX/XXXXXXXX I received a email stating the program was complete. In XX/XX/XXXX as I was about to pay my payment of {$490.00}. I noticed the amount due was incorrect. After investigating I noticed it showed {$170.00} late fees. I then reached out through the app. I was told it was all the late fees from being in the program. Again: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
preset for autograft. Entire 8 month payment was all paid ON TIME. automatically. At the end of XXXX after my last payment on XX/XX/XXXXXXXX I received a email stating the program was complete. In XX/XX/XXXX as I was about to pay my payment of {$490.00}. I noticed the amount due was incorrect. After investigating I noticed it showed {$170.00} late fees. I then reached out through the app. I was told it was all the late fees from being in the program. Again has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
preset for autograft. Entire 8 month payment was all paid ON TIME. automatically. At the end of XXXX after my last payment on XX/XX/XXXXXXXX I received a email stating the program was complete. In XX/XX/XXXX as I was about to pay my payment of {$490.00}. I noticed the amount due was incorrect. After investigating I noticed it showed {$170.00} late fees. I then reached out through the app. I was told it was all the late fees from being in the program. Again has a 0% timely response rate to CFPB complaints.
The most common issue reported against preset for autograft. Entire 8 month payment was all paid ON TIME. automatically. At the end of XXXX after my last payment on XX/XX/XXXXXXXX I received a email stating the program was complete. In XX/XX/XXXX as I was about to pay my payment of {$490.00}. I noticed the amount due was incorrect. After investigating I noticed it showed {$170.00} late fees. I then reached out through the app. I was told it was all the late fees from being in the program. Again is "XXXX payment was made ON TIME. Representative try to imply between XXXX and XX/XX/XXXX I was late for XXXX by 30 days. Lie # 2 : I spoke of the auto pay" in the "I was told youre handling my compliant. It took some time for her to get my account info and then ask me what she can help me with? I mentioned I called and left her a message a couple days ago on XX/XX/XXXX regarding false reporting. I was then LIED to repeatedly. Lie # 1 : I spoke of the false reporting on my account from XX/XX/XXXXXXXX XXXX XXXX XXXX Specifically XX/XX/XXXX. A payment of {$610.00} was made AUTOMATICALLY from PREAUTHORIZED 8 '' payments from XX/XX/XXXX to be auto withdraw XXXX of each month.Actual due date XXXX each month. I stated there is NO way XXXX is 30 days late when I made my XXXX payment of {$610.00} and my due date is on the XXXX. My XX/XX/XXXX payment was made on XX/XX/XXXX also. Representative proceeds to tell me your due date is on the XXXX" product category.
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