Total complaints
2
Filed since Actu
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows potentially's complaint history from CFPB public records. 2 consumers have filed complaints since Actu. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
2
Filed since Actu
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How potentially's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| the week of XX/XX/2020 | 1 |
| at XXXX point I was told that I was assessed XXXX dollar of interest on XXXX of principal. I do n't know where that XXXX came from. Did I buy a candy bar at a Best Buy store the last time I visited XXXX | 1 |
| State | Complaints |
|---|---|
| eligibility.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,LoanCare | 1 |
| as late as close of business on Monday | 1 |
| Issue | Complaints |
|---|---|
| and both advised me that XXXX XXXX My Loan Care had reported me as greater than 30 days delinquent in XX/XX/2020. I have paid them the amount that they told both me and our Escrow agent was the payoff amount as of the date of close of escrow. They have blocked me from entering their site | 1 |
| XXXX dollar of interest on XXXX cents in ONE MONTH is not an APR I 'd care to calculate. To call it usurious '' would be an understatement. I offered to make a payment of XXXX cent if the remainder of the balance -- all of which was late fees and penalties consequent to a one-day-late | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
potentially has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Actu, and the most recent logged activity is Last week, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, potentially reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the week of XX/XX/2020", and the single most common underlying issue is "and both advised me that XXXX XXXX My Loan Care had reported me as greater than 30 days delinquent in XX/XX/2020. I have paid them the amount that they told both me and our Escrow agent was the payoff amount as of the date of close of escrow. They have blocked me from entering their site".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating potentially: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
potentially has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
potentially has a 0% timely response rate to CFPB complaints.
The most common issue reported against potentially is "and both advised me that XXXX XXXX My Loan Care had reported me as greater than 30 days delinquent in XX/XX/2020. I have paid them the amount that they told both me and our Escrow agent was the payoff amount as of the date of close of escrow. They have blocked me from entering their site" in the "the week of XX/XX/2020" product category.
Read our methodology — how this data is sourced, computed, and verified.