Total complaints
2
Filed since Also
2026 data Public-data reference. official source
poor customer service
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows poor customer service's complaint history from CFPB public records. 2 consumers have filed complaints since Also. The company has a 0% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
Also
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
poor customer service complaint mix by product
- emotional distress 1 50.0% – 0% relief
- I was 1 50.0% – 0% relief
How poor customer service's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| emotional distress | 1 |
| I was caught up in the OPM breach a few years ago and the government agency allowed my credit records to be monitored by XXXX to keep me informed of any illegal transactions in my name if it should occur. I called them and let them know the situation and fraud alerts were put on the credit bureaus as well as an investigator called and was appalled at how I was being treated by the bank. <P/>Finally | 1 |
Top States
| State | Complaints |
|---|---|
| and systemic failures in complying with federal and state regulations. I request immediate CFPB investigation and enforcement to halt these unfair practices and provide relief.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Shellpoint Partners | 1 |
| blatant disregard for the disabled | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| credit harm | 1 |
| I received the fraud questionnaire dated on the cover letter as XX/XX/XXXX [ the same day I made the complaint ] it is clear and evident that the questionnaire was not mailed out until much later. The questionnaire was 3 pages which also requested that I file a police report of the incident. I called the county police department and the officer was at my home on XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About poor customer service
poor customer service has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Also, and the most recent logged activity is These cumu, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, poor customer service reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "emotional distress", and the single most common underlying issue is "credit harm".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating poor customer service: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does poor customer service have?
poor customer service has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does poor customer service respond to complaints on time?
poor customer service has a 0% timely response rate to CFPB complaints.
What is the most common complaint about poor customer service?
The most common issue reported against poor customer service is "credit harm" in the "emotional distress" product category.
Read our methodology — how this data is sourced, computed, and verified.
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