Total complaints
1
Filed since He s
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows please continue to be patient ''. I have been extremely patient with them since I first contacted them in XX/XX/XXXX. I feel as if I have done everything I can possibly do and I need assistance.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK's complaint history from CFPB public records. 1 consumers have filed complaints since He s. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since He s
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How please continue to be patient ''. I have been extremely patient with them since I first contacted them in XX/XX/XXXX. I feel as if I have done everything I can possibly do and I need assistance.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| she had escalated it to get me a response within 2 days. I had asked if there was a way for them the back office to let the front office know that the reason for my account being overdraft was due to Citibank 's own error | 1 |
| State | Complaints |
|---|---|
| N.A.,CA,90805,,Consent provided,Web,2023-01-14,Closed with explanation,Yes,N/A,6433703 | 1 |
| Issue | Complaints |
|---|---|
| the only issue was that it was set to be credited to my account on XX/XX/XXXX which would be too late as my account would be closed on XXXX COB. She had advised me that she was trying to get her leadership to do a manual override and have it credited to my account on XXXX so that my account wouldn't be closed. I was however advised by multiple associates at Citibank that in the even my account would be closed before Citi finished their investigation | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
please continue to be patient ''. I have been extremely patient with them since I first contacted them in XX/XX/XXXX. I feel as if I have done everything I can possibly do and I need assistance.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to He s, and the most recent logged activity is He shouldv, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, please continue to be patient ''. I have been extremely patient with them since I first contacted them in XX/XX/XXXX. I feel as if I have done everything I can possibly do and I need assistance.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "she had escalated it to get me a response within 2 days. I had asked if there was a way for them the back office to let the front office know that the reason for my account being overdraft was due to Citibank 's own error", and the single most common underlying issue is "the only issue was that it was set to be credited to my account on XX/XX/XXXX which would be too late as my account would be closed on XXXX COB. She had advised me that she was trying to get her leadership to do a manual override and have it credited to my account on XXXX so that my account wouldn't be closed. I was however advised by multiple associates at Citibank that in the even my account would be closed before Citi finished their investigation".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating please continue to be patient ''. I have been extremely patient with them since I first contacted them in XX/XX/XXXX. I feel as if I have done everything I can possibly do and I need assistance.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
please continue to be patient ''. I have been extremely patient with them since I first contacted them in XX/XX/XXXX. I feel as if I have done everything I can possibly do and I need assistance.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
please continue to be patient ''. I have been extremely patient with them since I first contacted them in XX/XX/XXXX. I feel as if I have done everything I can possibly do and I need assistance.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK has a 0% timely response rate to CFPB complaints.
The most common issue reported against please continue to be patient ''. I have been extremely patient with them since I first contacted them in XX/XX/XXXX. I feel as if I have done everything I can possibly do and I need assistance.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK is "the only issue was that it was set to be credited to my account on XX/XX/XXXX which would be too late as my account would be closed on XXXX COB. She had advised me that she was trying to get her leadership to do a manual override and have it credited to my account on XXXX so that my account wouldn't be closed. I was however advised by multiple associates at Citibank that in the even my account would be closed before Citi finished their investigation" in the "she had escalated it to get me a response within 2 days. I had asked if there was a way for them the back office to let the front office know that the reason for my account being overdraft was due to Citibank 's own error" product category.
Read our methodology — how this data is sourced, computed, and verified.