Total complaints
1
Filed since Than
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows please advise if you will be including a reoccurring curtailment or one-time curtailment and we can have an amortization schedule generated. '' I clarified that the principal and interest values WILL change monthly based on how much is paid toward the principal each month and requested that amortization schedules be sent to me following each payment since I can not access this information on my own though the client portal. The first amortization schedule that I was told would be emailed to my's complaint history from CFPB public records. 1 consumers have filed complaints since Than. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Than
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How please advise if you will be including a reoccurring curtailment or one-time curtailment and we can have an amortization schedule generated. '' I clarified that the principal and interest values WILL change monthly based on how much is paid toward the principal each month and requested that amortization schedules be sent to me following each payment since I can not access this information on my own though the client portal. The first amortization schedule that I was told would be emailed to my's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Valon Servicing Team Hours of Operation : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Because Valon systems do not grant clients direct access to their loan terms and other information like amortization schedules | 1 |
| State | Complaints |
|---|---|
| I found on my own attached to my client portal. The second amortization schedule ( and payoff letter ) I requested directly following my XX/XX/XXXX payment of {$8000.00} ( designating additional go toward the principal ) ; those documents were not provided to me until XXXX days later. | 1 |
| Issue | Complaints |
|---|---|
| that we can provide an amortization schedule now | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
please advise if you will be including a reoccurring curtailment or one-time curtailment and we can have an amortization schedule generated. '' I clarified that the principal and interest values WILL change monthly based on how much is paid toward the principal each month and requested that amortization schedules be sent to me following each payment since I can not access this information on my own though the client portal. The first amortization schedule that I was told would be emailed to my has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Than, and the most recent logged activity is Thank you, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, please advise if you will be including a reoccurring curtailment or one-time curtailment and we can have an amortization schedule generated. '' I clarified that the principal and interest values WILL change monthly based on how much is paid toward the principal each month and requested that amortization schedules be sent to me following each payment since I can not access this information on my own though the client portal. The first amortization schedule that I was told would be emailed to my reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Valon Servicing Team Hours of Operation : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Because Valon systems do not grant clients direct access to their loan terms and other information like amortization schedules", and the single most common underlying issue is "that we can provide an amortization schedule now".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating please advise if you will be including a reoccurring curtailment or one-time curtailment and we can have an amortization schedule generated. '' I clarified that the principal and interest values WILL change monthly based on how much is paid toward the principal each month and requested that amortization schedules be sent to me following each payment since I can not access this information on my own though the client portal. The first amortization schedule that I was told would be emailed to my: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
please advise if you will be including a reoccurring curtailment or one-time curtailment and we can have an amortization schedule generated. '' I clarified that the principal and interest values WILL change monthly based on how much is paid toward the principal each month and requested that amortization schedules be sent to me following each payment since I can not access this information on my own though the client portal. The first amortization schedule that I was told would be emailed to my has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
please advise if you will be including a reoccurring curtailment or one-time curtailment and we can have an amortization schedule generated. '' I clarified that the principal and interest values WILL change monthly based on how much is paid toward the principal each month and requested that amortization schedules be sent to me following each payment since I can not access this information on my own though the client portal. The first amortization schedule that I was told would be emailed to my has a 0% timely response rate to CFPB complaints.
The most common issue reported against please advise if you will be including a reoccurring curtailment or one-time curtailment and we can have an amortization schedule generated. '' I clarified that the principal and interest values WILL change monthly based on how much is paid toward the principal each month and requested that amortization schedules be sent to me following each payment since I can not access this information on my own though the client portal. The first amortization schedule that I was told would be emailed to my is "that we can provide an amortization schedule now" in the "Valon Servicing Team Hours of Operation : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Because Valon systems do not grant clients direct access to their loan terms and other information like amortization schedules" product category.
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