Total complaints
1
Filed since Toda
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows placed on my mortgage loan's complaint history from CFPB public records. 1 consumers have filed complaints since Toda. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Toda
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How placed on my mortgage loan's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I have been speaking with Shellpoint and I continue to dispute the Falsified | 1 |
| State | Complaints |
|---|---|
| I have a balance of under {$65000.00} owed and Shellpoint Misappropriation of my undisputed principal and interest caused my loan to become delinquent with fraudulent fees | 1 |
| Issue | Complaints |
|---|---|
| Fraudulent Escrow payment | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
placed on my mortgage loan has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Toda, and the most recent logged activity is Today, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, placed on my mortgage loan reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I have been speaking with Shellpoint and I continue to dispute the Falsified", and the single most common underlying issue is "Fraudulent Escrow payment".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating placed on my mortgage loan: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
placed on my mortgage loan has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
placed on my mortgage loan has a 0% timely response rate to CFPB complaints.
The most common issue reported against placed on my mortgage loan is "Fraudulent Escrow payment" in the "I have been speaking with Shellpoint and I continue to dispute the Falsified" product category.
Read our methodology — how this data is sourced, computed, and verified.