Total complaints
1
Filed since They
2026 data Public-data reference. official source
phone payment fees and the like.,,Navient Solutions
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows phone payment fees and the like.,,Navient Solutions's complaint history from CFPB public records. 1 consumers have filed complaints since They. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
They
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
phone payment fees and the like.,,Navient Solutions complaint mix by product
- but do 1 100.0% – 0% relief
How phone payment fees and the like.,,Navient Solutions's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| but do not say why. The only way I can remove this 'fraud ' hold is to make 6 consecutive ontime monthly payments. If I miss one | 1 |
Top States
| State | Complaints |
|---|---|
| LLC.,,XXXXX,,Consent provided,Web,2016-10-11,Closed with explanation,Yes,No,2153472 | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| but when you live overseas and can only pay by calling them during business hours | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About phone payment fees and the like.,,Navient Solutions
phone payment fees and the like.,,Navient Solutions has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to They, and the most recent logged activity is They say t, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, phone payment fees and the like.,,Navient Solutions reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but do not say why. The only way I can remove this 'fraud ' hold is to make 6 consecutive ontime monthly payments. If I miss one", and the single most common underlying issue is "but when you live overseas and can only pay by calling them during business hours".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating phone payment fees and the like.,,Navient Solutions: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does phone payment fees and the like.,,Navient Solutions have?
phone payment fees and the like.,,Navient Solutions has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does phone payment fees and the like.,,Navient Solutions respond to complaints on time?
phone payment fees and the like.,,Navient Solutions has a 0% timely response rate to CFPB complaints.
What is the most common complaint about phone payment fees and the like.,,Navient Solutions?
The most common issue reported against phone payment fees and the like.,,Navient Solutions is "but when you live overseas and can only pay by calling them during business hours" in the "but do not say why. The only way I can remove this 'fraud ' hold is to make 6 consecutive ontime monthly payments. If I miss one" product category.
Read our methodology — how this data is sourced, computed, and verified.
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