Total complaints
19
Filed since Firs
2026 data Public-data reference. official source
phone calls
19 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
19 consumer complaints filed with the CFPB
This profile shows phone calls's complaint history from CFPB public records. 19 consumers have filed complaints since Firs. The company has a 0% timely response rate and has provided relief in 0% of cases.
19
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
10
States Active
Firs
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
phone calls complaint mix by product
- but the 8 53.3% – 0% relief
- they do 2 13.3% – 0% relief
- XXXX Email 1 6.7% – 0% relief
- e.g. 1 6.7% – 0% relief
- XXXX Haw 1 6.7% – 0% relief
- delinquency 1 6.7% – 0% relief
- in XXXX 1 6.7% – 0% relief
How phone calls's 19 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| but the creditors would. Please note that for some of these | 8 |
| they do not provide any information to the credit bureaus | 2 |
| XXXX Email : XXXX Phone : XXXX Subject : Urgent Cease and Desist Wells Fargo Accounts To : Wells Fargo Executive Escalation / Customer Advocacy CC : Consumer Financial Protection Bureau Dear Wells Fargo | 1 |
| e.g. | 1 |
| XXXX Haw XXXX | 1 |
| delinquency | 1 |
| in XXXX | 1 |
| I have never seen this many BPO 's requested. Why was a drive-by inspected requested? We do n't even allow those. You should have only needed two of these and I see that you have more than enough. '' We were told that when you submit an offer to the loan holder to submit the lowest possible offer | 1 |
| IL | 1 |
| Goldmans response here to the CFPB | 1 |
| after paying off the last of my non-student loan debts | 1 |
Top States
| State | Complaints |
|---|---|
| bills of sale | 8 |
| letters | 2 |
| public mail | 2 |
| and advertisements | 1 |
| 1 | |
| or mailed correspondence notifying me of any serious issues with the account | 1 |
| or online account notifications about missed payments. | 1 |
| BPO inspections | 1 |
| emails | 1 |
| or any sort of contact from Loan to Learn | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| consent and permission. Therefore | 8 |
| XXXX XXXX XXXX XXXX XXXX | 2 |
| if any exist | 1 |
| '' Use of abusive language | 1 |
| including all charges and payment made. XXXX verification from the original creditor that you have the legal right to this collection debt. Additionally | 1 |
| adverse action | 1 |
| and XXXX of XXXX | 1 |
| upon submitting our second short pay offer in XX/XX/XXXX | 1 |
| MN | 1 |
| includes a reason for they used to close the dispute as well as evidence they contacted the merchant. An examination of XXXX claims XXXX | 1 |
| and the payments I was making to rehab them and get them out of default were going to cover this loan too | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About phone calls
phone calls has accumulated 19 consumer complaints in the CFPB public database, with filings active across 10 U.S. states. Of those submissions, 15 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Firs, and the most recent logged activity is Your colle, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, phone calls reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but the creditors would. Please note that for some of these", and the single most common underlying issue is "consent and permission. Therefore".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating phone calls: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does phone calls have?
phone calls has received 19 consumer complaints filed with the Consumer Financial Protection Bureau.
Does phone calls respond to complaints on time?
phone calls has a 0% timely response rate to CFPB complaints.
What is the most common complaint about phone calls?
The most common issue reported against phone calls is "consent and permission. Therefore" in the "but the creditors would. Please note that for some of these" product category.
Read our methodology — how this data is sourced, computed, and verified.
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