Total complaints
21
Filed since - [
2026 data Public-data reference. official source
phone
21 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
21 consumer complaints filed with the CFPB
This profile shows phone's complaint history from CFPB public records. 21 consumers have filed complaints since - [ . The company has a 0% timely response rate and has provided relief in 0% of cases.
21
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
13
States Active
- [
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
phone complaint mix by product
- when I 3 33.3% – 0% relief
- I specifically 1 11.1% – 0% relief
- it is 1 11.1% – 0% relief
- and I 1 11.1% – 0% relief
- I emailed 1 11.1% – 0% relief
- a debt 1 11.1% – 0% relief
- is in 1 11.1% – 0% relief
How phone's 21 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| when I was attempting to purchase a vehicle and noticed that my credit score had dropped unexpectedly. Upon further investigation | 3 |
| I specifically requested detailed information regarding XXXX verification process | 1 |
| it is said that Cash App created conditions for fraud to proliferate '' and employed weak security protocol ''. In my situation | 1 |
| and I had to call the wire department. After four hours of calling I talked to XXXX. XXXX said my Hold Harmless letter request was denied. I ask why | 1 |
| I emailed XXXX XXXX XXXX leadership reaffirming my position that their collections activity including threats to garnish my social security check were in violation of the stay of execution granted by the bankruptcy court and that the notice they received both mailed by my attorney as well as mailed | 1 |
| a debt collector may not falsely represent or imply that any individual is an attorney or that any communication is from an attorney. You | 1 |
| is in Breach of Contract. On XX/XX/XXXX XXXX XXXX Agreed to a RENEGOTIATED AND RENEWED LOAN CONTRACT with ENCOMPASS RECOVERIES AND BORROWER. BORROWER upheld timely payments PER agreement and completion under SATISFIED Terms - [ x ] DAMAGES : The plaintiff must have suffered some form of harm or loss as a result of the misrepresentation : - 11 U.S.C 524 ( c ) | 1 |
| I explicitly requested a proper reinvestigation and full transparency regarding TransUnions verification process. Specifically | 1 |
| we were sent documents through our bankruptcy attorney from Chase informing us that we had a new dedicated relationship manager ( XXXX XXXX ) at Chase. Within these documents was a Request For Mortgage Assistance Form. The letter from the relationship manager instructed us to complete the form and submit it to their office at the address provided in XXXX | 1 |
| I received an email from Bank of America on XX/XX/year> instructing me to fill out a PDF Fraud Statement where it requests that I not only provide my government-issued ID numbers | 1 |
| I specifically asked Equifax to disclose how the disputed items were verified | 1 |
| is in Breach of Contract. On XX/XX/XXXX XXXX XXXX Agreed to a RENEGOTIATED AND RENEWED LOAN CONTRACT with XXXX XXXX AND BORROWER. BORROWER upheld timely payments PER agreement and completion under SATISFIED Terms - [ x ] DAMAGES : The plaintiff must have suffered some form of harm or loss as a result of the misrepresentation : - 11 U.S.C 524 ( c ) | 1 |
| I called XXXX XXXX at ( XXXX ) XXXX based on the contact information listed on the website ( XXXX XXXX XXXX XXXX XXXX ). At this time | 1 |
| XXXX Gateway Mortgage had sent a check to my insurance company | 1 |
| I opened up a dispute case with my credit card company | 1 |
| I needed to fill it out all over again. This paperwork included a massive amount of Non-Public Information : my Florida drivers license number | 1 |
| I clearly requested detailed information about Experians verification process | 1 |
| I tried to login to my Chime account to deposit funds via other means | 1 |
| I got a call from caller ID Charles Schwab and answered even though Im a teacher and was busy at the time | 1 |
Top States
| State | Complaints |
|---|---|
| 6 | |
| or text. | 3 |
| or otherwise in any attempt to collect the debt personally.-THIS INCLUDES FALSE FURNISHINGS TO FORCE Pay for Delete. | 2 |
| PIN | 1 |
| and police report number. XXXX said she will send an email to put the Hold Harmless investigations in motion. XXXX said for me to call the wire department to do another recall request | 1 |
| or otherwise '' and they are in violation of said law. | 1 |
| or any other means. | 1 |
| or email ). | 1 |
| and email. Bank of America should require the account holder of the fraudulent account to provide their government-issued ID and proof of residency for verification | 1 |
| and address. After XXXX explained that since the account is in collections and XXXX XXXX could not do anything | 1 |
| or email asking me for my evidence. Our only interaction was late XXXX when I opened up a dispute on the transaction. The XX/XX/XXXX letter | 1 |
| and email address. It also included the check for {$25000.00} | 1 |
| etc. I was relying on the availability of my account to be able to deposit money and pay my bills online and via ACH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| phone number | 3 |
| - The date Experian contacted the creditor and furnisher | 2 |
| creditors can not sue | 2 |
| none of the information that was added to my account can be connected to me in anyway ) | 1 |
| police report number | 1 |
| and faxed by me to them clearly stated that | 1 |
| P.C. | 1 |
| - The date TransUnion contacted the creditor or data furnisher | 1 |
| which we did via certified mail | 1 |
| and also proof of residency such as a utility bill. I do not have any legitimate accounts with Bank of America | 1 |
| - The date when Equifax contacted the creditor | 1 |
| but stated she is the only XXXX working at XXXX XXXX. She also mentioned that all calls are recorded. For the actual recorded call | 1 |
| paying the full cost of the premium. I found this out from XXXX XXXX | 1 |
| who unfortunately had just as much negligence on their part handling this case. After getting off the phone with Barclays | 1 |
| full legal name | 1 |
| please contact Member Services at XXXX I tried to email that address earlier this month | 1 |
| but I unfortunately didnt catch on that it was a scam because he already was in my account and seemed to know everything he would need to know and had access to my account already. I realized he had called me | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About phone
phone has accumulated 21 consumer complaints in the CFPB public database, with filings active across 13 U.S. states. Of those submissions, 21 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to - [ , and the most recent logged activity is collection, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, phone reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "when I was attempting to purchase a vehicle and noticed that my credit score had dropped unexpectedly. Upon further investigation", and the single most common underlying issue is "phone number".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating phone: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does phone have?
phone has received 21 consumer complaints filed with the Consumer Financial Protection Bureau.
Does phone respond to complaints on time?
phone has a 0% timely response rate to CFPB complaints.
What is the most common complaint about phone?
The most common issue reported against phone is "phone number" in the "when I was attempting to purchase a vehicle and noticed that my credit score had dropped unexpectedly. Upon further investigation" product category.
Read our methodology — how this data is sourced, computed, and verified.
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