Total complaints
2
Filed since Penn
2026 data Public-data reference. official source
personal loan
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows personal loan's complaint history from CFPB public records. 2 consumers have filed complaints since Penn. The company has a 0% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
Penn
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
personal loan complaint mix by product
- and XX/XX/XXXX 1 50.0% – 0% relief
- we resumed 1 50.0% – 0% relief
How personal loan's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| and XX/XX/XXXX | 1 |
| we resumed our monthly payments but PM kept us in forbearance pending the VA Modification plan that was pending approval and had been extended in the XXXX XXXX. We only found out recently that our payments made XXXX were allocated to the mortgage payments due during forbearance ( Starting with XX/XX/XXXX ). Our understanding was that the forbearance period was grouped '' together pending the modification terms. We were sent a letter on XX/XX/XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| XXXX ( k ) | 1 |
| etc ) During our hardship | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| summarized as follows : {$100000.00} via Home Equity Line of Credit ( HELOC ) {$40000.00} personal bank loan {$33000.00} borrowed from my XXXX XXXX XXXX XXXX {$15000.00} withdrawn from personal savings Despite repeated requests | 1 |
| PM would report that we were delinquent on our mortgage ( due to the application of payments made ). We were approved for the modification and notified by aletter dated XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About personal loan
personal loan has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Penn, and the most recent logged activity is XXXX Finan, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, personal loan reports a 0% timely-response rate and has closed 50% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and XX/XX/XXXX", and the single most common underlying issue is "summarized as follows : {$100000.00} via Home Equity Line of Credit ( HELOC ) {$40000.00} personal bank loan {$33000.00} borrowed from my XXXX XXXX XXXX XXXX {$15000.00} withdrawn from personal savings Despite repeated requests".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating personal loan: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does personal loan have?
personal loan has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does personal loan respond to complaints on time?
personal loan has a 0% timely response rate to CFPB complaints.
What is the most common complaint about personal loan?
The most common issue reported against personal loan is "summarized as follows : {$100000.00} via Home Equity Line of Credit ( HELOC ) {$40000.00} personal bank loan {$33000.00} borrowed from my XXXX XXXX XXXX XXXX {$15000.00} withdrawn from personal savings Despite repeated requests" in the "and XX/XX/XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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