Total complaints
2
Filed since On X
2026 data Public-data reference. official source
personal email
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows personal email's complaint history from CFPB public records. 2 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
personal email complaint mix by product
- I messaged 1 50.0% – 0% relief
- I messaged 1 50.0% – 0% relief
How personal email's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I messaged Citibank asking if I 've met all the requirements for the offer. On XXXX/XXXX/16 | 1 |
| I messaged Citibank again asking the status of my offer | 1 |
Top States
| State | Complaints |
|---|---|
| or through U.S mail to your home address you will not qualify for this promotion. We regret if this causes you any inconvenience. '' I was not entirely sure what this all meant. I feel like she listed the things that I 've done but never confirmed that I 've met all the requirements and when my points will post. I was confused so on XXXX/XXXX/16 | 1 |
| or through U.S mail to your home address you will not qualify for this promotion. We regret if this causes you any inconvenience. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| however the language was unclear. She repeated the requirements ( {$1000.00} debit card purchases and XXXX qualifying bill payment ) | 1 |
| I advised of the requirements | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About personal email
personal email has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XXXX/XX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, personal email reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I messaged Citibank asking if I 've met all the requirements for the offer. On XXXX/XXXX/16", and the single most common underlying issue is "however the language was unclear. She repeated the requirements ( {$1000.00} debit card purchases and XXXX qualifying bill payment )".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating personal email: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does personal email have?
personal email has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does personal email respond to complaints on time?
personal email has a 0% timely response rate to CFPB complaints.
What is the most common complaint about personal email?
The most common issue reported against personal email is "however the language was unclear. She repeated the requirements ( {$1000.00} debit card purchases and XXXX qualifying bill payment )" in the "I messaged Citibank asking if I 've met all the requirements for the offer. On XXXX/XXXX/16" product category.
Read our methodology — how this data is sourced, computed, and verified.
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