Total complaints
2
Filed since On X
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows person-to-person payments's complaint history from CFPB public records. 2 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
2
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How person-to-person payments's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| and they told me that I didn't qualify for this offer despite being approved. After mentioning the welcome offer 's details verbatim : '' XXXX Bonus Miles To qualify for the XXXX bonus miles | 1 |
| please find the first section of the Terms & Conditions copied directly from the email below : Terms and Conditions Additional Rates and Fees Apply 1. You can earn XXXX bonus miles after you make {$5000.00} or more ( the Threshold Amount '' ) in eligible purchases on your XXXX XXXX XXXX American Express Card within your first 6 months of Card Membership starting from the date that your account is opened. Miles will be credited to your account 8-12 weeks after you reach the Threshold Amount. Bonus Miles may appear on your account in more than one deposit. To receive the XXXX bonus miles | 1 |
| State | Complaints |
|---|---|
| or purchases of any cash equivalents. Additional Card Members on your account are not eligible for this offer. To receive the XXXX bonus miles | 1 |
| or purchases of any cash equivalents. Additional Card Members on your account are not eligible for their own offer. | 1 |
| Issue | Complaints |
|---|---|
| cash advances | 2 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
person-to-person payments has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is _______ Fo, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, person-to-person payments reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and they told me that I didn't qualify for this offer despite being approved. After mentioning the welcome offer 's details verbatim : '' XXXX Bonus Miles To qualify for the XXXX bonus miles", and the single most common underlying issue is "cash advances".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating person-to-person payments: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
person-to-person payments has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
person-to-person payments has a 0% timely response rate to CFPB complaints.
The most common issue reported against person-to-person payments is "cash advances" in the "and they told me that I didn't qualify for this offer despite being approved. After mentioning the welcome offer 's details verbatim : '' XXXX Bonus Miles To qualify for the XXXX bonus miles" product category.
Read our methodology — how this data is sourced, computed, and verified.