Total complaints
1
Filed since In X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows perhaps less than a few minutes after the recorded phone call began. I promptly made another phone call to the Chase Bank Branch and spoke with the available Mortgage Specialist. It was at that time's complaint history from CFPB public records. 1 consumers have filed complaints since In X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since In X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How perhaps less than a few minutes after the recorded phone call began. I promptly made another phone call to the Chase Bank Branch and spoke with the available Mortgage Specialist. It was at that time's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I applied for a Texas Cash-Out to pay off my HELOC and credit card debt. The application was completed in R******s name only | 1 |
| State | Complaints |
|---|---|
| that I was told by that same employee that Chase legally does not have to add the only qualifying borrower even though borrowers do not know and are not informed of this. No conversation ever took place involving XXXX or notary | 1 |
| Issue | Complaints |
|---|---|
| the proposed new lender received title work stating XXXX XXXX as the sole listed on title. At this time | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
perhaps less than a few minutes after the recorded phone call began. I promptly made another phone call to the Chase Bank Branch and spoke with the available Mortgage Specialist. It was at that time has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, perhaps less than a few minutes after the recorded phone call began. I promptly made another phone call to the Chase Bank Branch and spoke with the available Mortgage Specialist. It was at that time reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I applied for a Texas Cash-Out to pay off my HELOC and credit card debt. The application was completed in R******s name only", and the single most common underlying issue is "the proposed new lender received title work stating XXXX XXXX as the sole listed on title. At this time".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating perhaps less than a few minutes after the recorded phone call began. I promptly made another phone call to the Chase Bank Branch and spoke with the available Mortgage Specialist. It was at that time: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
perhaps less than a few minutes after the recorded phone call began. I promptly made another phone call to the Chase Bank Branch and spoke with the available Mortgage Specialist. It was at that time has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
perhaps less than a few minutes after the recorded phone call began. I promptly made another phone call to the Chase Bank Branch and spoke with the available Mortgage Specialist. It was at that time has a 0% timely response rate to CFPB complaints.
The most common issue reported against perhaps less than a few minutes after the recorded phone call began. I promptly made another phone call to the Chase Bank Branch and spoke with the available Mortgage Specialist. It was at that time is "the proposed new lender received title work stating XXXX XXXX as the sole listed on title. At this time" in the "I applied for a Texas Cash-Out to pay off my HELOC and credit card debt. The application was completed in R******s name only" product category.
Read our methodology — how this data is sourced, computed, and verified.