Total complaints
1
Filed since 3. O
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows Penny Mac needed a fee breakdown from its own lawyers ( see attached chat transcript of XX/XX/XXXX ). Penny Mac would escalate the request's complaint history from CFPB public records. 1 consumers have filed complaints since 3. O. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since 3. O
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Penny Mac needed a fee breakdown from its own lawyers ( see attached chat transcript of XX/XX/XXXX ). Penny Mac would escalate the request's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I received a written short sale eligibility confirmation from the primary lienholder Penny Mac pending approval from the subordinate lienholder | 1 |
| State | Complaints |
|---|---|
| which would take 3-5 business days. | 1 |
| Issue | Complaints |
|---|---|
| a different fair market value of the property or requirement to increase net proceeds to Penny Mac. It only stated that XXXX approval of Penny Macs short sale deal had to be received no later than XX/XX/XXXX ( Attached ) 4. Again | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Penny Mac needed a fee breakdown from its own lawyers ( see attached chat transcript of XX/XX/XXXX ). Penny Mac would escalate the request has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 3. O, and the most recent logged activity is 3. On XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Penny Mac needed a fee breakdown from its own lawyers ( see attached chat transcript of XX/XX/XXXX ). Penny Mac would escalate the request reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received a written short sale eligibility confirmation from the primary lienholder Penny Mac pending approval from the subordinate lienholder", and the single most common underlying issue is "a different fair market value of the property or requirement to increase net proceeds to Penny Mac. It only stated that XXXX approval of Penny Macs short sale deal had to be received no later than XX/XX/XXXX ( Attached ) 4. Again".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Penny Mac needed a fee breakdown from its own lawyers ( see attached chat transcript of XX/XX/XXXX ). Penny Mac would escalate the request: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Penny Mac needed a fee breakdown from its own lawyers ( see attached chat transcript of XX/XX/XXXX ). Penny Mac would escalate the request has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Penny Mac needed a fee breakdown from its own lawyers ( see attached chat transcript of XX/XX/XXXX ). Penny Mac would escalate the request has a 0% timely response rate to CFPB complaints.
The most common issue reported against Penny Mac needed a fee breakdown from its own lawyers ( see attached chat transcript of XX/XX/XXXX ). Penny Mac would escalate the request is "a different fair market value of the property or requirement to increase net proceeds to Penny Mac. It only stated that XXXX approval of Penny Macs short sale deal had to be received no later than XX/XX/XXXX ( Attached ) 4. Again" in the "I received a written short sale eligibility confirmation from the primary lienholder Penny Mac pending approval from the subordinate lienholder" product category.
Read our methodology — how this data is sourced, computed, and verified.