Total complaints
3
Filed since A fe
3 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
3 consumer complaints filed with the CFPB
This profile shows paystubs's complaint history from CFPB public records. 3 consumers have filed complaints since A fe. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
3
Filed since A fe
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How paystubs's 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| just shy of 17 months worth of payments. On top of this | 1 |
| W-2s | 1 |
| XXXX assigned the servicing to Seterus. We called XXXX again. XXXX representative states they are working on the packet | 1 |
| State | Complaints |
|---|---|
| tax returns | 1 |
| tax returns ) all disappeared from the question menu and noted as completed. '' I tried calling the phone number provided and subsequently received a denial letter ( Adverse Action Letter ) stating that I needed to have my bankruptcy increase the time since bankruptcy from 0 to 24 months. I called the number again and someone picked the phone and initially stated that my bankruptcy needed to be at least 4 years or more old and when I indicated that it is XXXX XXXX XXXX from filing and XXXX years from dismissal and I explained that I never completed the bankruptcy but rather voluntarily had it dismissed instead | 1 |
| and all sorts of other information | 1 |
| Issue | Complaints |
|---|---|
| XXXX was an amount they knew I would not have even if I had completely cleared out every cent I had. SchoolsFirst knew precisely what I had and did not have | 1 |
| and other documents ) within the next XXXX window and I can lock in the rate that was provided to me in my side-by-side comparison. Also | 1 |
| another states they are within their rights to assign the servicing | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
paystubs has accumulated 3 consumer complaints in the CFPB public database, with filings active across 3 U.S. states. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to A fe, and the most recent logged activity is The plan w, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, paystubs reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "just shy of 17 months worth of payments. On top of this", and the single most common underlying issue is "XXXX was an amount they knew I would not have even if I had completely cleared out every cent I had. SchoolsFirst knew precisely what I had and did not have".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating paystubs: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
paystubs has received 3 consumer complaints filed with the Consumer Financial Protection Bureau.
paystubs has a 0% timely response rate to CFPB complaints.
The most common issue reported against paystubs is "XXXX was an amount they knew I would not have even if I had completely cleared out every cent I had. SchoolsFirst knew precisely what I had and did not have" in the "just shy of 17 months worth of payments. On top of this" product category.
Read our methodology — how this data is sourced, computed, and verified.