Total complaints
1
Filed since Like
2026 data Public-data reference. official source
payment was made using the old account number. After about a week
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows payment was made using the old account number. After about a week's complaint history from CFPB public records. 1 consumers have filed complaints since Like. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Like
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
payment was made using the old account number. After about a week complaint mix by product
- I was 1 100.0% – 0% relief
How payment was made using the old account number. After about a week's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I was impacted by the XXXX shutdown in XXXX and was laid off from work. Thankfully | 1 |
Top States
| State | Complaints |
|---|---|
| I noticed my XXXX payment had not been applied toward my student loan balance | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I began making my student loan payments again in XXXX of XXXX using MOHELA as the new student loan servicer. For the first 6 months | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About payment was made using the old account number. After about a week
payment was made using the old account number. After about a week has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Like, and the most recent logged activity is Like most , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, payment was made using the old account number. After about a week reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was impacted by the XXXX shutdown in XXXX and was laid off from work. Thankfully", and the single most common underlying issue is "I began making my student loan payments again in XXXX of XXXX using MOHELA as the new student loan servicer. For the first 6 months".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating payment was made using the old account number. After about a week: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does payment was made using the old account number. After about a week have?
payment was made using the old account number. After about a week has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does payment was made using the old account number. After about a week respond to complaints on time?
payment was made using the old account number. After about a week has a 0% timely response rate to CFPB complaints.
What is the most common complaint about payment was made using the old account number. After about a week?
The most common issue reported against payment was made using the old account number. After about a week is "I began making my student loan payments again in XXXX of XXXX using MOHELA as the new student loan servicer. For the first 6 months" in the "I was impacted by the XXXX shutdown in XXXX and was laid off from work. Thankfully" product category.
Read our methodology — how this data is sourced, computed, and verified.
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