Total complaints
9
Filed since Equi
2026 data Public-data reference. official source
passwords
9 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
9 consumer complaints filed with the CFPB
This profile shows passwords's complaint history from CFPB public records. 9 consumers have filed complaints since Equi. The company has a 0% timely response rate and has provided relief in 0% of cases.
9
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
7
States Active
Equi
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
passwords complaint mix by product
- XXXX publicly 3 33.3% – 0% relief
- they forced 2 22.2% – 0% relief
- with the 1 11.1% – 0% relief
- XXXX 1 11.1% – 0% relief
- primarily with 1 11.1% – 0% relief
- XX/XX/XXXX I 1 11.1% – 0% relief
How passwords's 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| XXXX publicly acknowledged a XXXX XXXX that had occurred on XX/XX/XXXX | 3 |
| they forced us first to fill a long forms online | 2 |
| with the reason given : We've reviewed your dispute and any additional information shared. Following this review | 1 |
| XXXX | 1 |
| primarily with : XXXX XXXX | 1 |
| XX/XX/XXXX I received a text at XXXX which stated Wells Fargo Alert Transaction for {$430.00} at XXXX XXXX XX/XX/XXXX. Text Y if recognized. I DID NOT respond to the text message. Shortly after receiving the text | 1 |
Top States
| State | Complaints |
|---|---|
| calendar information | 3 |
| etc. I also questioned the supervisor about the Apple account password question | 1 |
| PIN numbers. At the end they state that at this time we are unable to process your request .... '' Phone calls are pointless waist of time as computerized program request same info again.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,WI,53217,,Consent provided,Web,2018-12-05,Closed with non-monetary relief,Yes,N/A,3092011 | 1 |
| is being used.,Company disputes the facts presented in the complaint,Possible Financial Inc,MI,48237,,Consent provided,Web,2023-09-21,Closed with explanation,Yes,N/A,7583024 | 1 |
| PIN numbers. At the end they state that at this time we are unable to process your request .... '' Phone calls are pointless waist of time as computerized program request same info again.,,EQUIFAX | 1 |
| account information | 1 |
| PIN number or any authorization to transfer any kind of money or access my account. He transferred {$20000.00} from my Wells Fargo credit card ( that I never use & Ive had since I was XXXX old ) and moved it to my business checking account. He also transferred {$1200.00} from my personal checking account and moved it to my business checking account. He then used an additional {$1300.00} from my business checking and sent a wire transfer totaling {$22000.00} out of my business checking account to someone I DO NOT know. I DID NOT authorize any of this!!!!! Im amazed how this amount of money was able to be transferred without some kind of red flag to the bank. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| confirming that all three XXXX user accounts were affected. The breach exposed sensitive data including names | 3 |
| SS # included | 2 |
| XXXX | 1 |
| XXXX XXXXXXXX XXXX XXXXXXXX | 1 |
| and XXXX XXXX at the Citi XXXX XXXX | 1 |
| and he wanted to verify some transactions trying to post to my account. He then said he needed to verify my identity and sent me a code ( from Wells Fargo ) to read back to him. This is a standard procedure of Wells Fargo that I have been asked before | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About passwords
passwords has accumulated 9 consumer complaints in the CFPB public database, with filings active across 7 U.S. states. Of those submissions, 9 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Equi, and the most recent logged activity is XXXX and E, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, passwords reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX publicly acknowledged a XXXX XXXX that had occurred on XX/XX/XXXX", and the single most common underlying issue is "confirming that all three XXXX user accounts were affected. The breach exposed sensitive data including names".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating passwords: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does passwords have?
passwords has received 9 consumer complaints filed with the Consumer Financial Protection Bureau.
Does passwords respond to complaints on time?
passwords has a 0% timely response rate to CFPB complaints.
What is the most common complaint about passwords?
The most common issue reported against passwords is "confirming that all three XXXX user accounts were affected. The breach exposed sensitive data including names" in the "XXXX publicly acknowledged a XXXX XXXX that had occurred on XX/XX/XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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