Total complaints
4
Filed since Aggr
2026 data Public-data reference. official source
passport
4 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
4 consumer complaints filed with the CFPB
This profile shows passport's complaint history from CFPB public records. 4 consumers have filed complaints since Aggr. The company has a 0% timely response rate and has provided relief in 0% of cases.
4
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
Aggr
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
passport complaint mix by product
- but are 3 75.0% – 0% relief
- the representative 1 25.0% – 0% relief
How passport's 4 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| but are not limited to : Stealing a person 's social security number or credit card information Opening accounts in the victim 's name Using the victim 's information to obtain goods or services Billing a client electronically for more hours than were actually worked Charging a customer for a more expensive product than ordered using electronic payment methods To establish aggravated identity theft | 3 |
| the representative on the phone told me that I needed to verify my identity to request the suspension be lifted | 1 |
Top States
| State | Complaints |
|---|---|
| social security number | 3 |
| or other information as this information could intercepted and used to steal your identity. It is shocking to me that Chime | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| possessed | 3 |
| the last four of my social security number | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About passport
passport has accumulated 4 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Aggr, and the most recent logged activity is Neverthele, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, passport reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but are not limited to : Stealing a person 's social security number or credit card information Opening accounts in the victim 's name Using the victim 's information to obtain goods or services Billing a client electronically for more hours than were actually worked Charging a customer for a more expensive product than ordered using electronic payment methods To establish aggravated identity theft", and the single most common underlying issue is "possessed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating passport: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does passport have?
passport has received 4 consumer complaints filed with the Consumer Financial Protection Bureau.
Does passport respond to complaints on time?
passport has a 0% timely response rate to CFPB complaints.
What is the most common complaint about passport?
The most common issue reported against passport is "possessed" in the "but are not limited to : Stealing a person 's social security number or credit card information Opening accounts in the victim 's name Using the victim 's information to obtain goods or services Billing a client electronically for more hours than were actually worked Charging a customer for a more expensive product than ordered using electronic payment methods To establish aggravated identity theft" product category.
Read our methodology — how this data is sourced, computed, and verified.
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