Total complaints
1
Filed since For
2026 data Public-data reference. official source
our loan originator
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows our loan originator's complaint history from CFPB public records. 1 consumers have filed complaints since For . The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
For
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
our loan originator complaint mix by product
- we heard 1 100.0% – 0% relief
How our loan originator's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| we heard from XXXX exactly four times. The first was asking for more tax information. The second time was the morning of Thursday | 1 |
Top States
| State | Complaints |
|---|---|
| who connected us with XXXX XXXX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| closing day. Our question went ignored until XXXX where we received a reply promising we would get a call with some additional clarification before XXXX left the office for the holiday weekend. No call was made. My wife and I spent two hours that evening trying to escalate the situation to a loan processing manager | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About our loan originator
our loan originator has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to For , and the most recent logged activity is For the mo, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, our loan originator reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we heard from XXXX exactly four times. The first was asking for more tax information. The second time was the morning of Thursday", and the single most common underlying issue is "closing day. Our question went ignored until XXXX where we received a reply promising we would get a call with some additional clarification before XXXX left the office for the holiday weekend. No call was made. My wife and I spent two hours that evening trying to escalate the situation to a loan processing manager".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating our loan originator: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does our loan originator have?
our loan originator has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does our loan originator respond to complaints on time?
our loan originator has a 0% timely response rate to CFPB complaints.
What is the most common complaint about our loan originator?
The most common issue reported against our loan originator is "closing day. Our question went ignored until XXXX where we received a reply promising we would get a call with some additional clarification before XXXX left the office for the holiday weekend. No call was made. My wife and I spent two hours that evening trying to escalate the situation to a loan processing manager" in the "we heard from XXXX exactly four times. The first was asking for more tax information. The second time was the morning of Thursday" product category.
Read our methodology — how this data is sourced, computed, and verified.
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