Total complaints
1
Filed since To o
2026 data Public-data reference. official source
our account was never closed
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows our account was never closed's complaint history from CFPB public records. 1 consumers have filed complaints since To o. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
To o
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
our account was never closed complaint mix by product
- simply restating 1 100.0% – 0% relief
How our account was never closed's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| simply restating the erroneous conclusion of prior notice. A further illustration of the poor work quality of the advocacy groups is the letter on XX/XX/XXXX from XXXX XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| we had no O/D fees & reference # XXXX has no connection to our Claim. Other than the name and address all the information in this letter was incorrect. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| you stated that your deposit account was closed with excessive overdrafts fees. We certainly understand your frustration regarding the concerns you referenced in your complaint. At Wells Fargo | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About our account was never closed
our account was never closed has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to To o, and the most recent logged activity is To our gre, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, our account was never closed reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "simply restating the erroneous conclusion of prior notice. A further illustration of the poor work quality of the advocacy groups is the letter on XX/XX/XXXX from XXXX XXXX", and the single most common underlying issue is "you stated that your deposit account was closed with excessive overdrafts fees. We certainly understand your frustration regarding the concerns you referenced in your complaint. At Wells Fargo".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating our account was never closed: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does our account was never closed have?
our account was never closed has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does our account was never closed respond to complaints on time?
our account was never closed has a 0% timely response rate to CFPB complaints.
What is the most common complaint about our account was never closed?
The most common issue reported against our account was never closed is "you stated that your deposit account was closed with excessive overdrafts fees. We certainly understand your frustration regarding the concerns you referenced in your complaint. At Wells Fargo" in the "simply restating the erroneous conclusion of prior notice. A further illustration of the poor work quality of the advocacy groups is the letter on XX/XX/XXXX from XXXX XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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